Field Service Supervisor

Field Service Supervisor

Field Service Supervisor | The Shyft Group (FVS) | Bristol, IN (North)


Regular Employee | Salary Exempt

Who we are


At The Shyft Group we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands -- Utilimaster, Blue Arc EV Solutions, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, and Builtmore. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do

As the Field Service Supervisor for Utilimaster (A Shyft Group Brand) based at our facility in Bristol, IN, you will spearhead the efficient management of our Field Service Team and ensure seamless operations align with cost-effectiveness, safety, and quality standards.

Your primary focus in this role will be to maximize the efficiency of the Field Service Team while maintaining quality standards. You will also enjoy partnering with customers to deliver successful outcomes across various projects, while overseeing field service tools, schedules, and logistics, with a focus on continuous improvement.

The quality of your leadership will be pivotal in maintaining strong customer relationships and evaluating team members. Additionally, your strategic approach will be crucial in achieving departmental goals and swiftly addressing any problem that may arise.

You will also:

• Manage all Field Service team obligations in the areas of cost, scheduling, safety, and quality
• Be on call to field questions and concerns from team members and customers
• Partner with customers to create a win-win outcome for every Field Service project
• Identify and gather the tools needed to complete each Field Service project
• Oversee the tool and equipment maintenance and maintain the inventory control systems
• Act as the primary liaison for Field Service Teams and on-site customer communication
• Coach and mentor Field Service colleagues who are less experienced
• Convey the Field Service Team schedule to colleagues customers
• Carry out scheduling and sync up field resources to create production synergy
• Balance projects for optimal efficiency and quality gains
• Drive continuous improvement of Utilimaster's Field Service model
• Coordinate the logistics to balance budgets for travel, freight, and equipment transportation
• Build and nurture sound relationships with colleagues and customers
• Oversee the manage the evaluation process for colleagues within Field Service
• Solve complex problems that arise within the Field Service department
• Monitor staffing levels and productivity for each Field Service Team
• Prepare business plans related to staffing
• Direct the tracking of Field Service departmental performance goals for onsite operations
• Identify and implement corrective action plans for performance short falls
• Capable of traveling to other Utilimaster locations on short notice

Learn more about The Shyft Group, Utilimaster, and Bristol, IN by exploring the Learn More section below.

What you need to be successful

• HS Diploma or GED
• 5 or more years of supervisory experience
• Associate degree or College preparatory education (Preferred)
• A history of understanding and following company processes and procedures
• Advanced tool utilization and field service equipment knowledge
• Solid problem-solving, negotiation, and communication skills]
• Dedication to creating remarkable customer experiences
• Ability to manage others and expertise in scheduling and timeline development
• Versed in overcoming high-stress situations
• Effective organizational skills and the ability to utilize a computer
• Ability to handle sensitive and personal information

Learn More

The content below is exclusively available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/359?c=theshyftgroup

The Shyft Group

Join Our Talent Community

Employee Testimonials

Our Story

Sustainability Report

YouTube

LinkedIn

Utilimaster

Press Releases

Product Page

Commercial Truck Bodies

Follow Utilimaster on LinkedIn, Facebook, and YouTube

Bristol, IN

Bristol, IN - Cost-of-Living Calculator

The Town of Bristol - Official Site

Best of Bristol, IN (TripAdvisor)

About Bristol, IN - via BestPlaces.net

Why The Shyft Group?
We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Stay Healthy:


Medical and Rx Plan

Health Savings Account

Dental and Vision Plan

Healthcare Flexible Spending

Wellness Plan

Financial Security:


401 (k) Retirement Savings

Short and Long Term Disability

Company Provided Life and Dependent Life Insurance

Voluntary Term Life Insurance

Work/Life Balance:


Educational Reimbursement

Employee Assistance Program

Dependent Care FSA


Equal Employment Opportunity (EEO)


The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at [email protected].


The Shyft Group is an E-Verify Employer


Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.