Customer Service Representative (On-Site)

Job Title:

Customer Service Representative (On-Site)

Job Description

As a Customer Service Representative (On-Site), you represent one of our leading healthcare clients, assisting members with their insurance related invoicing needs. Responsibilities include providing a positive and welcoming experience to members, being empathetic and answering their inquiries thoroughly and professionally.

Title: Customer Service Representative (On-Site)

Location: USA Greenville SC - 2006 Wade Hampton III

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns Worlds Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Then a Customer Service Representative (On-Site) position at Concentrix + Webhelp is just the right place for you!

As a Customer Service Representative (On-Site), youll join an organically diverse team from 70+ countries where ALL members contribute and support each others success and well-being, united as our game-changers. Together, we help the worlds best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, were looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great opportunity to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training, technologies, and continuing support youll need to succeed. Plus, at Concentrix + Webhelp, theres real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative (On-Site) at Concentrix, you will:

• Handle 30-50 Inbound Calls per day from Membership in an efficient manner with impeccable quality.
• Make follow up out-bound calls to assist in resolving member issues with their health plan.
• Assess all in-bound calls to accurately and efficiently address members needs by maintaining a strong customer focus.
• Establish and maintain effective relationship with members to gain their trust and respect.
• Communicate with members in a warm, helpful and professional manner while simultaneously building credibility and rapport.
• Be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
• Be efficient in navigating multiple systems.
• Participate in ongoing training and self-development.
• Maintain basic knowledge of procedures, product information and online resource tools.
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
• Participate in activities designed to improve customer satisfaction and business performance.
• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (On-Site) role include:

• High school diploma or GED is required (college degree preferred) and must be at least 18 years of age.
• Ability to type 30 WPM minimum.
• Ability to work in a fast- paced environment with extreme attention to detail and ownership.
• Advanced computer proficiency (including knowledge of windows-based applications).
• Excellent written and verbal communications and typing skills required.
• Ability to work 40 hours/wk. and attend all training sessions.
• Demonstrates excellent communication skills and abilities to have critical conversations with individuals while maintaining a professional environment.
• Prioritizes work to meet multiple deliverables and deadlines.
• Rewards and recognizes the right behaviors on the team and primarily supports floor operations, agents and training room support as directed by management.

WHATS IN IT FOR YOU

One of our company's Culture Beliefs says, We champion our people. Thats why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:

• $15/hour
• Paid trainingand performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call Concentrix + Webhelp their employer of choice

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, or skills.

Location:

USA Greenville SC - 2006 Wade Hampton - Bldg III

Language Requirements:

Time Type:

Full time

?Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English

Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.