Service Desk Technician

Service Desk Technician

Service Desk Technician
Systems Analyst Associate Level
ONSITE ROLE - Miami, FLSecurity Clearance required (minimum Secret)

Person hired for this role will be manning our service desk. Technician will be required to work on-site and assist with hardware installations, software upgrades, systems integrations, and basic IT related issues. Responding to trouble tickets usually involving the installation, repair or maintenance of computer hardware and peripherals at the customer's office or desk location. This self-motivated candidate will follow defined policies and procedures, work on routine assignments, identify, test and repair system hardware.Role requires variety of tasks, such as:

• Installs, modifies, and repairs computer hardware and software using remote access tools.
• Provides end-user software and hardware troubleshooting.
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Assists in the administration of e-mail, Microsoft office, etc.
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
• Maintains current knowledge of relevant technology as assigned.

EDUCATION AND EXPERIENCE:

• AA degree (or equivalent combination of experience, technical training and education).

REQUIRED CERTIFICATIONS:

• IAT Level II Compliant Certification. (i.e. Security+, SSCP etc)
• MD-100 or MD-102 Certification.

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Work Requirements

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Years of Experience
0 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
CompTIA - Security+ - CompTIA

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Travel Required
Less than 10%

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.