Hotel Front Desk Lead

What You Will Be Doing

Maintain an environment of professionalism

To adhere to house rules, departmental policies, and safety standards

Communicate clearly with guests and management

Respond to or channel any guest requests/complaints to the department or proper manager

Use problem-solving skills to professionally handle any guest issue, question, or concern

Perform other duties as assigned by management

How You Will Do It

Promote/sell in-house venues of the hotel and water park

Resolve guest concerns quickly, professionally, and effectively

Continuous training of staff in Guest Service

Investigate and resolve guest concerns in a courteous and professional manner

Ensure maintenance and cleanliness of the Front Office are maintained

Multitask between reservations and the front desk when the reservations Supervisor is not available

Strive for a high level of positive guest comments

What You Will Need

Past employment in a Front Office setting preferred

Must be able to speak, understand, read, and write English

Proficiency in computer related programs including Microsoft Office

Exceptional work ethic and attention to detail

Must be able to be on feet for a period of up to four (4) hours in length

Possess ability to effectively promote and market all hotel and water park services

Possess leadership and ability to communicate in a professional manner

Possess ability to motivate, develop, and direct staff as they work

Must be able to work weekends, holidays, and other shifts as necessary

Why work with us?

Flexible scheduling work as little or as much as you want

Paid training

DailyPay work today, get paid tomorrow

Advancement opportunities

Free admission to ALL Six Flags parks, including White Water Bay

Free tickets for friends and family

Discounts on passes, food, and merchandise

Exclusive employee events, fun rewards, benefits, and more!

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.