Career Facilitator - Talent Engagement Specialist - Ohio Means Jobs

Essential Job Functions

• Speak the language of business and the employer marketplace. Understand that business and employers are key customers of the workforce development system.
• Access, analyze, and use local, state, and national electronic and non-electronic labor market information delivery systems and databases to assist participants to explore, set and achieve goals.
• Create an environment that enables all individuals to contribute to their fullest potential. Identify and implement innovative methods and adapt materials to meet needs of and deliver services to diverse or special populations.
• Identify the kinds of information individuals need, including assessment, to assist participants to make realistic career decisions, and direct participants to the information as well as developing training plans that address employer needs and job-seeker capabilities.
• Place appropriate emphasis on excellence and speed of response in work performance. Respond quickly to customer requests.
• Identify customer needs and expectations to create positive customer satisfaction. Listen to customer concerns and solicit feedback.
• Understand the importance of accountability and record maintenance.
• Listen to customer concerns and protect customer confidentiality. Display empathy and caring. Make appropriate referrals.
• Possess analytical and observation skills that coupled with knowledge and information can lead to effective problem solving assistance. Seek additional resources when needed for problem resolution. Take action required to prevent problem reoccurrence. Take personal responsibility for solving problems.
• Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interpret current laws and structure to deliver appropriate services, and understands how their own work impacts the systems goals.
• Possess excellent presentation and teaching skills. Ability to communicate complex information clearly to participants with different levels of skill and knowledge and recognize when adjustment to the level or type of instruction is needed to ensure training success.
• Facilitate workshop-style programming to individuals
• Act as lead facilitator but encourage and engage participation from Career Consultants throughout trainings.
• Assess current participant skill levels and compare them with the standard. Apply principles of classroom management and various teaching styles to increase skill level and competence of participants.
• Evaluate the performance of trainees before and after sessions to access effectiveness of training. Use indicators and established instruments to evaluate and document program and participant's performance and outcomes.
• Create and update training materials to ensure teaching of best practices.
• Understand different types of resume. Develop and write resumes for participants.
• Maintain accurate reports to document the progress of each customer. Utilize case management system to accurately input and summarize data.

Ancillary Job Functions

• Provide job coaching and reinforcement to help customers maintain employment beyond successful case closure.
• Facilitate customers transition to competitive employment.
• Deliver and apply knowledge of modern job search, recruitment and retention strategies to assist participants in achieving career goals. Provide customer with career exploration and job development skills.
• Perform other related duties as assigned.
• Teach and reinforce appropriate work readiness skills to assist customers with obtaining and maintaining employment.
• Write case notes, memos, reports and other correspondence using appropriate grammar, spelling and punctuation.
• Enter case notes and related reports into system to document services to each customer.

Education and Experience An equivalent combination of education, training and experience will be considered.

• Bachelors degree in Human Services, Human Resources, Education, or Counseling, or the equivalent combination of education and experience with a minimum of four years
• Requires certification in CPR and First Aid as well as crisis intervention training, as needed.
• Must have valid OH drivers license and personal auto insurance.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

• Engage customers, colleagues, agencies, and partner associates in a positive, professional manner.
• Communicate with internal and external customers. Ask questions for clarification. Share information in a timely manner. Use communication skills and teamwork to maximize opportunities.
• Value and demonstrate public relations skills and marketing skills. Leverage resources from both internal and external customers.
• Understand the basic principles of teamwork and actively participates in team activities
• Value the development of professional networks. Knowledge of business-to-business relationship building and sales, marketing, and business principals.
• Must have good listening skills and ability to coach participants for job success.
• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and basic office equipment/machines.
• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
• Ability to work independently and make responsible decisions.
• Ability to use good judgment and think quickly and rationally in difficult or stressful situations

Work Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• General office conditions.

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data.
• Must be able to sit, stand and/or walk for extended periods of time.
• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.
• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office equipment.
• Be able to occasionally lift up to 15 pounds
• Be able to travel, as needed.
• Regular attendance is a necessary and essential function.