Reservationist

Reservationist

Description

$20.00/hour!! This role is on site at our call center.
Comprehensive health insurance benefits and 401k. There is a gym and cafeteria in the building.

The Reservationists is responsible for?fulfilling all of the reservations responsibilities of the Contractor.

• 
  
  Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations
• Following the established script to ensure proper trip bookings
• Checking eligibility status of customer and trip(s) being requested
• Verifying that trips are within the service area using available tools
• Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service
• Responding to Wheres my Ride inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues
• As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch.
• Working with dispatchers and schedulers to resolve any issues, including recoding of denials
• Other duties as assigned
  

  Education, Licensing, and Certifications:

  High school diploma or equivalent, such as GED, required
  
  Experience Preferred:

  1 year or more of customer service experience preferred.
  Skills and Knowledge Required:

  Ability to read, comprehend and understand maps
  Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes
  Basic math, writing, and computer skills
  Ability to communicate via telephone with clear speech and a pleasant phone manner
  
  Pre-Employment Requirements:

  Must submit to drug testing and a background check
  
  Physical Requirements:

  Must be able to work shifts or flexible work schedules as needed.
  100% of work is accomplished indoors and in air conditioned or well ventilated facilities
  Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
  The employee is generally subjected to long periods spent sitting, typing, or looking at a computer
  

  For more information please visit our website at www.transdevna.com/careers
  
  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
  EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

  Drug free workplace

  If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check