Operations Technician

Operations Technician

Here, we believe theres not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, theres a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. Well give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!


At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on Candidates to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.


Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.


The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.


As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

CORE RESPONSIBILITIES AND TASKS

1. CORE RESPONSIBILITY

This position exists to enable Sherwin-Williams full market share growth potential by offering exceptional service on company-owned color equipment and color proprietary software in the US & Canada and to select customers within the United States. These Specialists are geographically placed across the US to allow them to handle the preventative and emergency service needs for an average of 200+ stores per geographic territory.

This position is accountable for the ongoing quality performance of all SW company-owned color equipment assets and for SW company In-house color software. This service must be cost-effective and timely per company directives with in-store repairs and telephone support. To minimize store downtimes and mistints, preventative and emergency service must be done. This position exists to ensure SWs ability to sell paint, provide quality color fidelity, and build the confidence of customers and store personnel through sound field service programs.

• Provide service on color equipment and train store personnel on proper operation and maintenance.
• Learn how to diagnose machine and color problems over the phone whenever possible and learn to organize and schedule yearly preventive maintenance visits.
• Provide accurate records on in-store visits, telephone repairs, and part failures that give us a working record of the history of the automatic dispensers in stores.
• Learn how to manage just-in-time inventory of parts for the automatic dispenser, making sure a sufficient amount of parts are kept in stock so no machines are left down waiting for repair.
• Document accurate expense records of service trips.
• Learn how to use a volt-ohm meter and schematic for troubleshooting electronic circuitry on the automatic dispensers and shakers. (Will test to make sure employee understands proper usage.)
• Schedule weekend service, vacations, travel, emergency repairs, and preventive maintenance trips for service personnel.
• Continue to train and understand updates on machines and printed circuit boards.
• Learn proper usage of SW computers and phones for service calls. Have a working knowledge of computer operating systems MS-DOS/Linux and Windows XP. (Will test to make sure the technician understands both computer operating systems.)
• Learn computer and software diagnostic skills for troubleshooting problems with computer-driven automatic dispensers and color-match systems.
• Suggest changes to increase productivity.

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• Minimum high school diploma or equivalent.

Preferred:

• Associates Degree

KNOWLEDGE & EXPERIENCE:

Required:

• Two years in mechanical repair.
• Ability to work with different computer operating systems, including Windows XP
• One year of customer service experience.
• Good oral and written communication skills.
• Must be able to lift 50 pounds.

PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, hear, and see constantly.
• Must be able to walk, write, and type frequently.
• Must be able to lift and carry up to 50 pounds.
• Must be able to climb and descend stairs.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
• May work in areas where noise level is such that hearing protection is required.
• May work in areas where toxic, flammable, and hazardous materials are present.
• May be exposed to varying amounts of dust and dirt.
• Employees must be able to operate a computer and communicate via telephone.
• Some travel to other locations, meetings, and/or seminars is required.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Electrical and mechanical skills
• Troubleshooting
• Good working knowledge of how paint and colorant are blended together to develop our color palette.

TRAVEL REQUIREMENTS:

• 50% or more