Customer Service Representative

Customer Service Representative

Position Overview:

Do you have a stong commitment to Customer Service? Would you thrive in a collaborative people-first culture? We are looking for a customer service representative with strong math skills and a knowledge of business systems that will ensure customer needs are met.

Responsibilities:

• Ensure internal and external customer requirements are satisfied
• Work and communicate with internal departments such as Design, Sales, Production and Shipping
• Provide prompt and courteous response to customer inquiries
• Order entry and customer follow-up
• Work within our online system to create product estimates and pricing
• Communicate customer issues within the organization

This position will report to the Customer Service Manager.

Qualifications:

• Minimum of an associate degree with a preferred 4 year post high school education or comparable industry related work experience
• Experience with business systems like SAP, JD Edwards, Microsoft, and Oracle is preferred
• Strong math and accounting skills
• Strong verbal, written and electronic communication skills along with the ability to work closely with internal and external customers
• Computer skills including the ability to use WORD and EXCEL programs. Data entry experience is a plus
• Ability to read and interpret dimensions from CAD files
• Ability to organize and prioritize workload to successfully complete tasks on time with minimal guidance
• Ability to problem-solve and apply knowledge to new situations and the ability to question processes and provide improvement suggestions
• Ability to handle high stress situations as they occur

Candidates with previous Paper Packaging experience including Customer Service, Purchasing, Accounting, Procurement and/or Manufacturing are preferred.

Compensation & Benefits:

In addition to a competitive salary, the selected candidate will enjoy an excellent benefit package including medical, dental, vision, prescription drug, Life, AD&D, LTD, and company matching 401(k).

Division Description: The Wausau Division is an industry leader in the production of corrugated shipping containers and sheets.