Sr Platform Administrator

Job Description:

Pacific Life is investing in bright, agile and diverse talent to contribute to our mission of building a $1BM revenue, profitable new business in the Workforce Benefits market. Thats why were actively seeking a Sr Platform Administrator to join our team and take part in our people-first culture. This role reports to the Head of Technology Platform Operations of the Workforce Benefits Division and the role will be in Newport Beach, CA. This role can be on-site, hybrid or 100% remote (depending on location).

As a Senior Platform Administrator, you will be responsible for the efficient operation, maintenance, and optimization of our SaaS Policy Administration System and associated supporting systems. The Sr. Platform Administrator will collaborate with business groups, project managers and operational leads to support frequent requests and to ensure the seamless operation of our platform, compliance with industry regulations, and the delivery of exceptional end user experiences. The ideal candidate will have a strong service delivery background, can work independently, is good with documentation, and is comfortable being the support contact for our SaaS Policy Administration System and associated supporting systems. The successful candidate will have a wealth of tactics for troubleshooting and facilitating effective issue triaging and incident management.

How you will make an impact:

• Platform Administration: Oversee the administration and day-to-day operation of a SaaS Policy Administration Systems, ensuring the accuracy and efficiency of policy processing and related workflows.

• Supporting Systems: Manage and maintain various supporting systems, including but not limited to billing, claims, customer management, and reporting systems.

• System Integration: Collaborate with teams responsible for system integration, ensuring data flows smoothly between policy administration and supporting systems.

• Performance Optimization: Continuously monitor the performance of platform and supporting systems, identifying, and addressing bottlenecks and areas for improvement.

• Compliance and Regulatory Compliance: Ensure that platform and supporting systems adhere to industry regulations and compliance standards.

• Vendor Management: Manage relationships with system vendors, evaluating and selecting third-party solutions as needed.

• Security: Implement and maintain security measures to protect sensitive data (i.e. PHI & PII) within platform and supporting systems.

• Troubleshooting and Support: Lead support efforts to diagnose and resolve complex system issues, collaborating with support and operations teams.

• Documentation: Maintain comprehensive documentation of support models, processes, and standard operating procedures.

• Continuous Improvement: Drive initiatives to enhance platform and supporting system performance, reliability, and cost-efficiency.

The experience you will bring:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.

• Minimum of 8+ of experience in system administration, with a focus on SaaS Policy Administration Systems and supporting systems

• Familiarity with IT infrastructure and systems, including cloud platforms.

• Familiarity with industry-specific compliance and regulatory requirements

• Excellent problem-solving and troubleshooting skills

• Experience with policy administration systems software (i.e. EIS) is a plus

• Service Management experience (i.e. Incident, Problem, Change & Release)

• Advanced knowledge of Microsoft Office, MS Teams, SharePoint, ADO, JIRA, and a CI/CD framework

• Familiarity with developing and using test automation frameworks or tools

• Familiarity with monitoring platforms (e.g. XMatters, Grafana, Anypoint Insight, Splunk)

• Serve as an escalation point for tier 1 & 2 for complex support issues

• Excellent project management and organizational skills

• Experience in working in an Agile framework (i.e. SAFe Agile)

What will make you stand out:

• Experience with policy administration systems software (i.e. EIS) is a plus

• Proven experience influencing technical teams comprised of contractors and outsourced team members

• Knowledge of ITIL framework primarily in Service Transition and Service Operations

• You embrace the ambiguity and complexity associated with participating in a new business and new team structure

• Experience in the workforce (group) benefits and/or insurance and/or financial industries

#LI-JA1

You belong at Pacific Life

At Pacific Life we are committed to a culture of belonging, a space where all employees areempowered to be authentic. One way we cultivate an inclusive culture is through our employee connection groups. The purpose of these employee-led groups is to offer a place to build community, connection, camaraderie, and a sense of belonging.Each group can be active in education, advocacy, recruitment, and community building throughout our organization. Learn more about our employee connection groups at www.pacificlife.com.

Want to learn more about life at Pacific Life? Take an inside look at our company culture: Instagram.com/lifeatpacificlife.

Base Pay Range:

The base pay range noted represents the companys good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and were committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, weve got you covered.

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents

• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off

• Paid Parental Leave as well as an Adoption Assistance Program

• Competitive 401k savings plan with company match and an additional contribution regardless of participation

EEO Statement:

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.