Director of Resident Services

Director of Resident Services

Join Our Team as Director of Resident Services at The Village at Mercy Creek in Normal, Illinois!

Are you a compassionate and dynamic leader with a passion for enhancing the lives of seniors? The Village at Mercy Creek is seeking a talented and experienced Director of Resident Services to join our dedicated team in Normal, Illinois.

About Us: The Village at Mercy Creek is a premier senior living community committed to providing a vibrant and supportive environment for our residents. Nestled in the heart of Normal, Illinois, we pride ourselves on delivering exceptional care, promoting independence, and fostering a sense of community.

About Your New Role:

The Director of Resident Services will be a part of the senior leadership team within the community with responsibilities that include: leads and manages the Independent and Assisted Living buildings in accordance with customer needs and wants, government regulations and FSCSC mission and policy while achieving business and financial objectives. This position also is responsible for inspections and surveys, resident assessment and chairs/participates in various committees within the organization.

RESPONSIBILITIES:

• Manages the day-to-day administration and operations of Independent and Assisted Living services and programs. Plans, develops and implements the expansion or improvement in program services. Ensures compliance with all local, State and Federal laws and regulations as well as community policies and procedures.
• Works with department management in areas such as Activities, Housekeeping, and Dining Services in the selection, training and evaluation of staff.
• Provides feedback and direction to staff to promote quality services.
• Promotes team building and staff participation in day-to-day operations.
• Encourages sharing of information between Wellness staff, Activities, Dining Services, etc.
• Collaborate with Wellness team to assure resident care needs are met.
• Promotes innovative recreational and social programs designed to enhance residents lives.
• Participates in the preparation of the budget. Monitors staffing, equipment, and program expenses and ensures efficient fiscal management of services
• Works with admissions and marketing staff to promote a positive image of The Villiage of Mercy Creek to ensure a smooth transition for new residents.
• Solicits resident feedback, involves residents in problem solving/general ideas for new services or features, and when possible implements resident suggestions.
• Compliance Officer and HIPPA Officer for the campus.
• Approves and discharges residents from AL/IL following prescribed assessment process.
• Member of the Administrative Staff with on-call responsibilities; participates in Administrator on Call rotation.
• Other duties as assigned or as responsibilities dictate.

REQUIREMENTS: