Customer Service Representative

Customer Service Representative

Responsibilities / Tasks

• Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)
• Efficiently creates & communicates offers within CRM/ERP (SAP)
• Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
• Efficiently processes orders (within CRM/ERP) as well returns/warranties
• Enters customer information into CRM and process customer account set up with shared service center
• Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests
• Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
• Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner
• Balances open tasks with other customer support priorities within the team or department when known
• Other Part Sales department tasks and assignments as directed by department manager
• Desired working hours: 8:30AM until 5:00PM.

Your Profile / Qualifications

• 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers
• Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately
• Ability to read & correctly interpret customer requests
• Experience working with OEM factories and industrial suppliers is desirable
• Ability to type in part numbers efficiently into software order entry screens.
• Able to multi-task and work under pressure in a service environment.
• Self-motivated and highly organized. Must be able to work independently and as part of a team.
• Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day.
• Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software

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