Customer Service Representative
GEA
Beloit, WI 53511
Posted 10 months ago
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Job Type(s)
Full Time
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Industry
Customer Service
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Job Description
Customer Service Representative
Responsibilities / Tasks
- Responds to customer inquiries in a timely and professional manner (email, phone, portal, etc.)
- Efficiently creates & communicates offers within CRM/ERP (SAP)
- Manage incoming customer requests for GEA equipment, including spare parts and request routing to the proper personnel (Includes Shared Inbox Customer Handling)
- Efficiently processes orders (within CRM/ERP) as well returns/warranties
- Enters customer information into CRM and process customer account set up with shared service center
- Interface with the parts warehouse and/or GEA factories on internal orders and deliveries, including expedited processing for urgent requests
- Communicates with customers status changes for their orders that may impact expected and requested delivery dates as necessary.
- Works with other departments (purchasing, logistics, accounting, sales, etc.) in a timely and professional manner
- Balances open tasks with other customer support priorities within the team or department when known
- Other Part Sales department tasks and assignments as directed by department manager
- Desired working hours: 8:30AM until 5:00PM.
Your Profile / Qualifications
- 3-5 years in a customer support role (preferably business to business) in performing order processing and inside sales to demanding industrial customers
- Able to work in an open office setting, staying on task when processing offers, orders, etc. efficiently and accurately
- Ability to read & correctly interpret customer requests
- Experience working with OEM factories and industrial suppliers is desirable
- Ability to type in part numbers efficiently into software order entry screens.
- Able to multi-task and work under pressure in a service environment.
- Self-motivated and highly organized. Must be able to work independently and as part of a team.
- Daily tasks require sitting at a desk, typing on a computer, handling phone calls, and movement of files/papers as needed during a work day.
- Computer literacy including knowledge of SAP, CRM, MS Office, and ability to learn new software
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