Assistant Manager

Assistant Manager

The Assistant Manager works productively and supervises restaurant Colleagues to ensure they perform their jobs responsibilities, so the restaurant achieves customer satisfaction and profitability during their shift.

PERFORMANCE RESULTS

• Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone, and front counter station procedures and if necessary, the Remedy Process.
• Prepares and ensures consistent, high-quality products are served to customers as described in the Caesars Orientation and Training Handbook and as shown on the job station helpers.
• Displays the proper image and follows policies, procedures and standards for conduct as outlined in the Handbook.
• Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.
• Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures as defined in the Handbook as well as any other safety and security procedures issued.
• Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job duties are performed and all standards, procedures and policies are achieved.
• Performs the task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.
• Completes all daily paperwork neatly and accurately as described by the Operational Resource Guide (ORG) or as directed by management.
• Follows all procedures associated with opening the closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion

NATURE & SCOPE

The Assistant Manager receives direction and training from the General Manager and District Manager. The Assistant Manager is responsible for supervising other Colleagues and provides adult supervision to Colleagues less than 18 years of age. During each shift, they motivate, direct and coach Colleagues to work proficiently at their assigned stations and then follow-up to ensure tasks are completed in a timely manner according to company procedures.

The Assistant Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all company policies and procedures. They utilize all cost control tools and processes ensuring the goals of food, paper, and labor are achieved during their shift. They ensure each shift is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and product they receive.

Please discuss the job responsibilities with your General Manager. Your General Manager will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

The Assistant Manager will be scheduled to work according to our business needs and therefore no guarantee of hours can be made. This position requires a hands-on style of management and physical work such as: lifting, squatting, and standing for long periods of time.

Our Mission:

To deliver exceptional experiences... by providing high quality products and services to our customers and delivering long-term value to our associates and shareholders.

Our Vision:

We will leave people better than we found them... We will improve the lives of those around us by building enduring relationships on a foundation of family values.

Our Core Values:

RESPECT: We will treat others as we want to be treated. We will be professional, empathetic, and value the personal needs of others. We will demonstrate these through our words and actions.

INTEGRITY: We will build trust in all that we do. We will always be open and honest with all communication while holding ourselves to a high moral standard.

TEAMWORK: We will communicate and collaborate to succeed. We will work together to achieve our successes and promote an environment where individuals have an opportunity to grow.

COMMITMENT: We will have a passion for exceeding expectations. We will be accountable and challenge ourselves to continuously improve in all aspects of the business.

CARING: We will care for our Team Members, Customers, and Communities by being kind, showing grace, valuing each other, supporting our communities, and serving God by serving others.

REQUIREMENTS

• The ability to lift and move 55 pounds.
• The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.
• The ability to control and utilize equipment safely and correctly (sheeter machine, VCM, sauce ladle, cheese cups, pan gripers, spatula, pizza and dough cutter, different types of knives, can openers, pastry brush, scales, microwave, telephone, cash register, etc.).
• The ability to apply pressure to cut through products and/or clean equipment/utensils.
• The ability to count, separate and weight all types of food products and inventory items.
• The ability to effectively communicate with customers and co-workers (reading, speaking, hearing, writing, etc.)
• The ability to understand directions, instructions, and product specifications.
• The ability to process and complete customer orders.
• The ability to comprehend all training materials and practice standard operating procedures.
• The ability to successfully pass required training programs for certification.
• The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.
• The ability to legally drive an automobile adhering to all state and local traffic laws.
• The ability to supervise a number of people at the same time and to motivate them to meet goals, duties, and deadlines.
• Have previous experience in restaurants, retail or a position involving customer contact is preferred.
• Be at least 18 years of age.
• Possess a high school diploma, or equivalent, and possess basic math skills.
• Possess excellent verbal communication and interpersonal relations skills.
• Be dependable, hardworking and have the ability to work under pressure and in stressful situations.
• Be able to work a standard schedule of approximately 30-40 hours per week and be able to perform all the essential functions of the job.
• Possess a valid drivers license from the state of residence with a driving record maintained within company guidelines.
• Pass a background check.

This is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Campbell Oil Company may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This does not constitute a contract for employment and may be changed at the discretion of Campbell Oil Company with or without notice.