NOC Operations Manager

NOC Operations Manager

GDIT is seeking an NOC Operations Manager to help support our JSP ETM contract at the Pentagon in Arlington, VA. Due to the nature of the work, telecommuting in not allowed and will require the employee to report onsite.

The NOC Operations Manager is responsible for providing input and influencing key decisions relating to all aspects of managing JNOSC and Service Restoral operations. This position is responsible for the day to day management overseeing the operation and maintenance of hardware, software, networks, systems security, data integrity, VoIP, and monitoring systems. Responsible for the Event Management and Incident Management Processes. The NOC Operations Manager will work closely with their subordinate Manager On Duty (MOD) Staff regarding daily operations and long term planning, including scheduling to meet staffing requirements upon ticket and call volume history, hiring, managing, coaching, evaluating personnel, partnering with leads to ensure resolution of service issues, and direct the evolution of processes and procedures related to the day to day operations.

HOW A NOC OPERATIONS MANAGER WILL MAKE AN IMPACT:

• Manage a team of 6 Junior Managers and 22 shift personnel.
• Ensure adequate coverage for the 24/7/365 environment across classifications so that the network infrastructure is running effectively at all times which includes continuous monitoring of all services and ensuring that every reasonable effort is made to restore service as quickly as possible in the event of an outage.
• Coach and mentor senior and junior technicians to ensure personnel are working issues as efficiently and accurately as possible in a team oriented professional culture.
• Meet very aggressive network availability, MTTR, and ticket handling objectives while providing hands-on leadership during network events.
• Coordinate the rollout of software updates, network rearrangements, and the installation of new equipment and facilities with Repair, Engineering, and Field Operations, minimizing Customer impact and maximizing the productivity of Birch resources.
• Develop, refine, and document operation's policies, processes, procedures, and associated systems requirements and drive their implementation and use.
• Work with Engineering to provide operational perspective to network upgrade and augment projects.
• Develop and report on metrics on performance, including but not limited to MTTR, # of escalations, and tickets.
• Drive technical staff to monitor and resolve customer issues and accomplish objectives by being a role model to impress upon staff to be self-motivated with the ambition to problem-solve, learn and create their own mechanisms for resolving issues and most importantly, communicate effectively with the ability to work in a team environment.
• Plan projects, training, objectives, timelines, deliverables and milestones
• To meet/exceed and maintain service levels as assigned by management.
• To meet/exceed expected reliability standards.
• Willing to take ownership and take on other duties as assigned.
• Provide supervisory responsibilities to a team of 25+ employees

WHAT YOU'LL NEED TO SUCCEED - REQUIRED:

• CLEARANCE: Active Secret security clearance with eligibility for TS/SCI
• EDUCATION: Bachelor's Degree or equivalent work experience in lieu of degree
• CERTIFICATION: Current IAT Level II certification
• YEAR'S EXPERIENCE: 5+ years' experience managing network administration and supporting operations for a program or customer
• TECHNICAL SKILLS: Knowledge of ITIL processes
• SKILLS & ABILITIES: Proven experience supervising assigned professional and support staff (preferably a team of 25+ employees).
• LOCATION: Onsite - must be able to report onsite at the Pentagon

GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

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Work Requirements

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Years of Experience
5 + years of related experience

* may vary based on technical training, certification(s), or degree

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Certification
CCNA - Cisco Certifications

CompTIA - Security+ CE - CompTIA

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Travel Required
None

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Citizenship
U.S. Citizenship Required

About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.