Onsite Supervisor

Onsite Supervisor

Join our onsite team at a major client in your area. In this role, youll partner with our client to support our onsite temporary staffing. Youll need to be a great leader of people, a great communicator to our client, and experienced with providing data regarding performance reports.

This role is a temporary role and cannot work remotely.

Shift offered is: Mon-Fri 3:30pm -12am overtime/weekends as business demands

Job responsibilities:

• Build sustainable relationships of trust through open and interactive communication with the client managers, associates, and teammates.
• Partner with Client Leadership daily for performance, attendance, trends, and hiring needs ensuring our associates are successful and the business needs are met.
• Understanding and communicating client site metrics (hiring, attrition, attendance, performance errors) to all the associates.
• Create and report Monthly Scorecard communications with each Temporary Staffing Employee to review overall performance (Productivity and Quality)
• Timely coaching sessions/feedback to Temporary Staffing Employees i.e. quality/error/performance.
• Motivate the associates to achieve their daily productivity and quality goals.
• Handle complaints, and provide appropriate solutions and alternatives.
• Partner with our HR and Safety teams to ensure our associates work in a safe work environment, including the creation, investigation, and documentation of all safety cases.
• Partner with HR and Safety teams on the investigation, management, and documentation of all Employee Relations issues involving our associates, including review of proposed corrective actions.
• Work collaboratively with immediate supervisor and teammates to solve client and associate issues as quickly and efficiently as possible.
• Lead by example inspire your team to put their best foot forward by embodying what you expect.
• Other job functions as business demands

What youll need:

• HS Diploma or GED completed
• 3+ years of customer service experience in a call center, retail, recruiting or hospitality industry.
• Minimum of 2 years experience leading a team of at least 3 staff members
• Heavy focus ability to have conversations with both hourly associates and leaders for our client.
• High-level comfort using online software, webcams, and scanners
• Focus on customer service, ensuring a positive experience at all times
• Ability to stay calm when under pressure or dealing with challenging situations
• Excellent written and verbal communication skills, and ability to speak professionally with candidates, staff, and clients. (Bi-lingual skills a plus)
• Ability to work extended hours and/or Saturday/Sunday to meet business needs
• In-person attendance and the ability to work overtime as needed is required. This role cannot be remote.
• Drug test, credit check and background check (including fingerprints) required