Cloud Support Technician - RapidScale

Cloud Support Technician - RapidScale

RapidScale, a Cox Business company, was founded in 2008 and has grown to be an industry leader in managed IT services. Based in Raleigh, N.C., RapidScale is a Platform that simplifies IT, helping lean IT teams manage the technology that is vital to running day-to-day operations so they can stay focused on driving growth.

We deliver it as-a-Service, with flexible management options, making technology accessible through our industry-leading management portal, creating value for enterprise stakeholders, and putting the power to scale at their fingertips.

DUTIES AND RESPONSIBILITIES: (Essential Duties include but are not limited to):

~ 30 % allocation of time

o Maintain multiple customers' operating systems and application versions.

o Patch / Update OS, VDI, and Networking applications and appliances.

~ 30 % allocation of time

o Triage & remediate incoming alerts.

o Update and Manage case backlog based on internal policies.

~ 20% allocation of time

o Work cohesively with a team as well as all divisions of company. Customer-first approach.

o Work on special projects with other teams to provide feedback and develop improvements to processes and systems.

~ 10 % allocation of time

o Crisis Management - Identify any high priority issues, escalate to the next level, and plan process to remediate.

EDUCATION/EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

EDUCATIONAL & SOFT SKILLS REQUIREMENTS:

• High School Diploma/GED
• Excellent communication, presentation, and writing abilities.
• Excellent organizational and time management skills.
• Be able to listen to, accept, and follow directions from more senior engineers.

AVAILABLITY:

• Work 40+ hours a week. (NOC/Patching team operates 8x5 and potential maintenance windows)
• Shift can vary based on maintenance work required.
• Full time onsite / potential hybrid remote

MINIMUM TECHNICAL QUALIFICATIONS: 1-3 years of Experience

• Proficiency in computer usage, internet, and Microsoft Office suite of applications.
• Basic Networking (Ping, Trace Route, Gateway, DNS, Subnet, IP Address, MAC Address)
• Basic Active Directory
• Basic Troubleshooting Fundamentals
• Basic understanding of what the Cloud is.
• Basic understanding of what Virtualization is.
• Basic understanding of how technology interacts (ex: how does AD effect logging into a computer if there's no network)

DESIRED TECHNICAL QUALIFICATIONS:

• One of the following: Associates Degree, 2 years of Technical College or 1-3 years of related work experience
• Knowledge in Active Directory
• Knowledge in Networking
• Server Performance Monitoring

DESIRED TOOL/ENVIRONMENT EXPERIENCE:

• Citrix Desktop and/or Hosted Applications
• SalesForce
• N-able
• VMWare Horizon View
• Azure
• Fortigate
• Velo Cloud
• Veeam

INTER-RELATIONSHIPS:

Ability to work within a cooperative team environment as well as perform assignments autonomously. This position will require working with several departments and different personalities.

WORKING ENVIRONMENT:

Fast paced, positive, high-energy environment. Can have high levels of stress due to deadlines and necessity of quick response times.

USD 21.06 - 31.63 per hour

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.