Certified Medical Assistant - CMA Genetics

The Certified Medical Assistant / Registered Medical Assistant performs routine administrative and patient care support duties in a medical practice to assist medical and/or nursing staff in the examination and treatment of patients and ensures that the office runs smoothly. The CMA/RMA/MA will also be in chart of prior authorizations. The employee is responsible for identifying prior auth requirements by insurance/payer and processes and completes prior authorizations for scheduled and add on services. Determines if services are a covered benefit and documents prior auth information in Epic. Communicates with provider and nurse if services were approved or denied. Facilitates peer to peer reviews when needed.

• Rooming patients: Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
• Telephone Interactions: As directed, completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities. Gathering information and maintaining patient information via telephone per department specific processes and policies.
• Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.

• Scheduling appointments for patients within the department
• Obtaining a thorough family history to create a pedigree
• Assist nursing staff with treatment of patients, including lab procedure assistance
• Assist with patient forms
• Work closely with provider and nursing staff to deliver team based care