Senior Customer Service Representative

Senior Customer Service Representative

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

The responsibilities of a Senior Customer Service Representative enhance the customer experience, they have superior customer service skills and can assist in solving complex problems. They work with an elite group of sales people, growing business and nurturing the relationship between Performance Food Service/NorthCenter and the salesperson. They assist with all aspects of customer satisfaction, order entry, product information and problem solving. Accuracy and time management is crucial to this position.

Position Responsibilities:

• Liaison between Customer and Sales
• Administrative tasks as needs for Sales: order entry, return items, product information
• Removing obstacles for assigned salespeople to enable time for them to sell
• Covering key accounts
• Vacation Coverage
• Back up Team Lead

Required Qualifications

High School Diploma or Equivalent

5+ years Customer Service in or related to foodservice industry

MS Office Proficiency

Proven Professionalism

Willingness to work weekends as necessary.

Preferred Qualifications

Team Lead experience

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the 'Company') provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the 'EEO is the Law' poster and supplement; and (3) the Pay Transparency Policy Statement.