Sr. Manager, eCommerce Application Engineering

Sr. Manager, eCommerce Application Engineering

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. Some remote opportunities are available within specific departments. There are also roles that require being on-site full time. Youll learn more about this during the application process.

JOB SUMMARY: The Senior Manager, eCommerce Application Engineering is a key technology leader aligning on Commerce strategy and responsible for leading the engineering practice and deliverables of custom software engineering teams. This leader will collaborate with cross functional teams including Solution Architecture, Product, PMO, Testing and external partners and will manage the day-to-day efforts of technologists to design, develop, deploy, and support guest facing digital applications like eCommerce, digital sales ticketing & hotel integration, and in-park resort applications.

This role will be is responsible for supporting the technical release components through the completion/sign-off of hyper care, aligning with the standards & processes for digital technology deployment, and coordinating with global infrastructure & information security. Has delivery responsibility and serves as a key expert in end-to-end application software development globally. Will partner closely within Digital Technology, Corporate Technology/Infrastructure/Security, Digital Product/Innovation, PMO; business divisions; functional support partners like Finance, Sourcing, and HR.

MAJOR RESPONSIBILITIES:

• Platform Stability & Operational/Delivery Excellence
  
  • Achieve consistently high platform reliability and uptime of newly developed digital technology solutions to ensure superior Digital Show Quality for Universals digital solutions
  • Drive focus on operational excellence throughout the organization & partners, including (but not limited to) processes, governance, efficient working approaches, collaboration
  • Ensure positive trend in key performance indicators of the digital platform
  • Partner with PMO & Product for on-time delivery of solutions, proactively mitigate risk of scope creep and business impact during transformational change
• Technology Strategy & Delivery
  
  • Hands on leadership and management of global development for customer software solutions
  • Execute strategic direction for simple, scalable, flexible, secure, and cost-effective technology design & engineering.
  • Leads build and run development teams for applications such as eCommerce, digital sales ticketing/hotel integration, custom developed in-park resort applications; and middle platforms used for digital acceleration
  • Manage internal resources and external partners to achieve both best in class technology solutions while achieving speed to market
  • Deliver applications that enable rapidly evolving digital technology arena including all forms of software engineering & architecture, cloud architecture, gaming & Metaverse platforms/solutions
  • Incorporates high quality automation of processes, devops, quality engineering and management release, cloud into every-day work
• Cross-Team Collaboration, Team Culture, Staff Development
  
  • Supervise and mentor team members in day-to day management and administration of UPR digital transformation
  • Coaches and builds confidence in staff to make good business decisions using technology & analytical thinking
  • Promote working culture of accountability and technology depth to support Universals physical and virtual business aspirations
  • Drive Universal culture of team-member satisfaction through effective communication, planning, risk management, and coaching of high-potential candidates at every level of the organization
  • Work seamlessly with other Digital and Technology & business unit leaders to architect and build best in class solutions and experiences
• Administrative
  
  • Manage appropriate departmental budgets; review/approve related budget expenditures with act as an owner mentality
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

SCOPE:

• Experience managing and mentoring teams with ability to lead by strategic decision-making and priority management.
• Deep technical architectural and engineering knowledge; end-to-end application architecture for B2B and B2C business models.
• Deep expertise in software/integration design, various data integration patterns (e.g. Microservices, API, ETL, Web Service, ESB, etc).
• Excellent analytical, written and oral communication skills, and ability to explain complex concepts both concisely and simply to technical & non-technical audience.
• Proven ability to maintain a high-level of client service while executing key technology strategic initiatives.
• Experience in strategy, build, and execution of eCommerce solutions would be a plus.
• Budget management.

EDUCATION:

• Bachelor's degree is required. Degree in engineering, technology, analytics, or related fields preferred.
• Advanced degree preferred.

EXPERIENCE: 9+ years in progressive technology & software/integration engineering or architecture:

• 10+ years experience in large scale transformation initiatives & custom software engineering; experience with cloud/hybrid cloud & virtualization technologies
• Experience in large scale global technology implementations; program planning
• Demonstrated experience with application/technology simplification & rationalization in legacy environments; previous experience in bi-modal technology environments that combine digital/agile with enterprise/monolithic applications
• Experience communicating, relationship building, and collaborative decision making with all levels of the organization; experience with stakeholder and partner management.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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