Service Coordinator

Service Coordinator

As a family company, we serve people and communities. When you work at Meijer, youre provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Care.com/back-up care assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

The Service coordinator (SC) is responsible for managing the conditions and customer service experiences throughout the Service Department. Service Coordinators oversee the Service Department in a way that maximizes the performance of every Service Area team member to provide fast, safe, and friendly service.

Responsibilities

-Execute all register functions accurately and with understanding of cashier expectations.

-Provide timely, friendly, and accurate service to customers.

-Adhere to company processes based on given guidelines.

-Perform multiple/varied tasks within a shift.

-Provide clear communication.

-Provide effective feedback when necessary.

-Ability to address customer concerns with timely and friendly resolutions.

-Maintain composure of words, tone, and body language under pressure

-Prioritize and address the most impactful tasks first (safety concerns and customer service).

-Monitor efficiently the service level conditions and react appropriately based on given guidelines.

-Ability to problem solve when resources are not ideal or available.

-Ability to consider impacts when making decisions.

-Ability to address policy violations with team members respectfully (dress code, safety violations, team member performance, etc.)

As the Service Coordinator, you are responsible to determine and make sure all areas are clean and safe to condition standards.

The Service department includes the front checkout area, parking lot, entranceways, restrooms, breakroom, and service desk

As a Cashier, you will craft quality customer experiences by providing efficient, effective customer service in the checkout lane that creates a positive and lasting impact on Meijer customers.

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Click herefor an overview of the position.

What Youll be Doing:

• Utilize technology to complete activities and tasks.
• You create WOW moments that have a positive and lasting impact on our customers.
• Complete transactions, handle money in all forms responsibly and maintain accuracy of point of sale purchases.
• Use good eye contact and body language, displaying a friendly and outgoing attitude.
• Be prepared to handle customer questions adequately and appropriately.
• Build trustful relationships with customers to encourage return visits.

What You Bring with You (Qualifications):

• 18 years of age or older.
• Strong listening and communications skills, face-to-face and virtually.
• Willingness to learn or existing familiarity with job-specific technology.
• Problem-solving competence and eagerness to troubleshoot when necessary.
• Desire to work with customers.
• Previous retail or customer experience preferred but not required.
• Good verbal communication skills.
• Detail oriented and organized.
• Friendly outgoing attitude.
• Ability to operate cashier register system.