Sr. Tax Manager

Sr. Tax Manager

Title : Sr. Manager - Health and Wealth

Position Summary :

The Tax and Compliance team at Totalsource has responsibility to manage timely, accurate and auditable tax filings in all Federal, State and Local jurisdictions as well as remain compliance to the PEO/CPEO service model. To do so, they manage large complex relationships with internal and external parties, including Compliance Solutions, Finance, Accounting, Payroll, Audit, Legal, State Agencies, and our Equifax vendors. Collaborate with these partners and other TotalSource leadership to drive strated, design, service enhancements, reduction in Penalties and Interest, and fiduciary oversight. The team offering supports over 500k worksite employees, 15K clients, and Tax Filings exceeding $5b.

Essential Duties & Responsibilities :

• Manage Daily Activities - manage associates responsible for achieving internal and external service and operational standards. Monitor cases, service level agreements (SLAs) and client satisfaction. Utilize call monitoring, tNPS, NPS and additional channels to identify opportunities for coaching and ability to perform at set standards. Serve as point of escalation for items requiring additional support and oversight.
• Process Improvement - Analyze operational workflows and processes and develop standards, policies and procedures. As applicable, partner with and maintain relationships, resources and operational controls with offshored resources to ensure world class service and achievement of targeted performance standards. Drive continuous process development, improvements and refinement, including development of standards that drive excellence, measurable results, scale and consistency. Ensures staff training is completed to capitalize on standardized processes and service standards.
• Talent Development & Engagement - Lead and inspire team (including offshored and contingent associates) to deliver exceptional quality service to clients on health and wealth activities. Drive associate engagement, retention, talent/career development, performance coaching and appropriate programs to enhance the service experience and technical expertise. Handle personnel duties for department including selection recommendations for salary increases and promotions.
• Compliance/Risk Management - Risk mitigation through development and application of effective controls, communications, reporting and checks & balances to reduce financial exposure and liability. Ensure compliance with regulatory agencies and tax filing requirements.
• Strategy and Business Advancement - Partner with business development, sales and strategy to identify service and product offering, pricing and definition. Participate in enhancement projects to improve customer service and retention.
• Vendor Relationship and Internal Partnership Management - manage operations and services. Leads relationships with vendors as appropriate (Equifax and compliance solutions). Works with vendor on identified areas of opportunity contributing to continuously improving performance excellence.

Education & Experience :

• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Major Area of Concentration: Business Administration, Health & Wealth disciplines (HealthCare, Retirement/Investments, Human Resources)
• Other Education or Certification Requirements: FBC, CPP a plus.
• Must have excellent verbal and written communication skills
• Required 5 8 Years Directly Related Experience.
• Prior experience with payroll taxes and associate development required
• Must be detailed oriented, highly organized, and possess excellent time management skills.

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