General Manager

General Manager

Tru by Hilton

Columbia, SC 29212

Posted 9 months ago

  • Job Type(s)

    Full Time
  • Industry

    Administrative, Clerical
  • Job Description

    General Manager

    As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to create a positive work environment for our team members, deliver outstanding guest service, and financial profitability

    Specifically, you would be responsible for performing the following tasks to the highest standards:

    Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, overseeing sales and marketing initiatives, and revenue management

    Implementing and complying with all company policies and standards, and state and federal law

    Responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation

    Ensure guest and team member satisfaction, using brand tools, Trip Advisor, and engagement surveys

    Monitor and develop team member performance by providing supervision and professional development, evaluations, conducting counseling and improvement plans, and delivering recognition programs

    Adequately staff, and retain team members, including, recruiting, onboarding, and training team members

    Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements

    Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies


    REQUIREMENTS

    • 2 years of General manager experience
    • Experience managing hotels (Preferred)
    • Hilton brand experience (Preferred)

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