Fire Alarm Service Technician

***Sign-on bonus available***

What you will do

As the leader in the fire protection and security industry, we've been keeping buildings safe for decades. But we're always looking for ways to do more. And as we look to make our systems and technologies even smarter and more connected, it's vital that we have talented Installation and Service Technicians on hand to make sure our solutions are always at their best.

This is your opportunity to make a contribution to the world around you, to add real value to our customers, and to help us deliver solutions that will have a lasting impact.

How You Will Do It
Our extensive training program includes on the job training online courses and instructor led certification courses by manufacturer.

• Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customer representative and ascertain equipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers Fire & Life Safety systems including SimplexGrinnell.

• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation.

• Help to train or mentor others on the service team.

• Perform other duties as assigned.

Required

• 3+ years documented experience in Fire Alarms Systems.

• 3+ years documented experience in low voltage electrical systems, including Life Safety systems, Access Control, Nurse Call, and Paging systems.

• Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.

• High School Diploma or equivalent

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.

• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.

• Ability to work flexible hours including weekends to meet customer requirements.

• Demonstrate a high level of customer service.

• Maintain truck inventory to ensure timely response to customer needs.

• Ability to adhere to, implement, and always follow safety guidelines and procedures

• Strong organizational skills, positive attitude, and ability to learn quickly.

• Possess a valid drivers license and driving record that meets company requirements.

• Able to pass a pre-employment background check and drug test.

• Retain any licenses that are required by National, State and Local codes. ?

Preferred

• NICET Level II certification a plus

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.