Director-Quality Management

Director-Quality Management

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its 'Top 100 Places to Work.'

Overview:

The Director-Quality Management provides strategic direction and management of quality initiatives including planning, design, development, implementation and evaluation of quality-related projects and programs. This position is responsible for the management and administrative oversight for assigned aspects of the quality management program such as, but not limited to: Infection Control, Patient Relations, Performance Improvement/Lean Transformation, Peer Review, Quality Assurance, and Regulatory Compliance. Works closely with the medical staff, administration, and leaders to improve quality of care. Supports the organization's ongoing effort to promote high quality, safe and efficient patient care and to ensure patient satisfaction. Provides overall technical guidance and leadership related to aggregation and utilization of data from performance and other reports. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Qualifications:

• Experience: Five or more years of relevant experience with experience in and an understanding of current healthcare dynamics and a strong foundation in the theory and principles of process improvement, decision making, and process design is essential.
• Required Education: Healthcare related undergraduate degree AND current licensure associated with clinical undergraduate degree.
• Preferred Education: Graduate degree in Business, Healthcare Administration, or a related field
• Other: Knowledge of complex hospital systems and processes required. Superior organizational, interpersonal, and analytical skills. Strong leadership qualities and effective change agent. Attention to detail and accuracy. Ability to work independently and lead teams. Computer skills - MS Word, PowerPoint and Excel. Experience in performance improvement and quality management. Lean training and experience with Value Stream Management tools, Kaizen methods, strategy deployment, and other key Lean tools and methodologies. Certified Professional in Healthcare Quality (CPHQ) preferred, or to acquire within 2 years of role attainment; Six Sigma Black Belt certification and/or Lean Sensei preferred. Knowledge of risk management principles and issues related to patient safety. Knowledge of Joint Commission standards and accreditation.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.