Luxury Retail Sales Representative

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we will offer you:

• Competitive salary:
• Hudson PerkSpot Discount
• 20% Hudson Employee Discount
• 50% Hudson Food and Beverage Discount
• PTO
• Personal and Parental Leave Programs
• Medical, Dental & Vision Insurance
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development
• Working at Toronto Airport - Estee Lauder

Purpose

Responsible for the management of their assigned counters and staff throughout the Toronto Airport. Responsible for generating sales through customer service, staff coaching and development, and maintenance of counter merchandising standards and plano-o-grams.

Specific Requirements

Customers

• Promote quality customer service among staff by acting as a positive role model.
• Address and resolve customer inquiries or concerns and/or seek appropriate assistance from other management or staff as required.
• Assist in providing proper counter coverage based on business needs

People

• Determine and communicate individual and team sales goals and hold Beauty Advisors accountable for results in accordance with the Company's business practices.
• Build and manage a dynamic sales team. Provide monthly on-going performance counseling to Beauty Advisors with effective and timely follow-up.

• Train Beauty Advisors in new brand initiatives and merchandising in order to enhance brand awareness and job performance.
• Recruitment, selection and training of Beauty Advisors as required.

Sales & Operations

• Analyze and review sales figures and develop strategies to improve performance.
• Responsible for multi-vendor reporting, direct multi-vendor relationship, vendor visits, merchandising, dress code expectations.
• Monitor and communicate product in-stock positions, ensuring that stock levels are at appropriate levels at all times.
• Assist in the maintenance of TS/RP's for all locations.
• Maximize sales through strategic merchandising and promotional presentation in all locations.
• Implement marketing strategies, ensuring product supply and coordinate teams.
• Ensure merchandise is neat, clean and fully stocked in all locations.
• Ensure that all signage and shelf edge pricing is clear and accurate in all locations.
• Supervise inventory counting at the end of shift. Assist with all loss prevention initiatives, including staff bag checks.
• Assists in preparation for full inventory count, ensuring that the staff and areas to be counted are prepared and ready for the count.
• Oversee product RTV, price changes, merchandising standards, TSRP and promotional changeovers.
• Receive and distribute testers & GWP's at the warehouse for sorting and store distribution.
• Observe and maintain store loss prevention and security procedures and report any security breaches or issues.
• Ensures all health & safety protocols are adhered to at all times.
• Performs all other responsibilities as directed by the business or leadership team of which the team member is capable of performing.

Experience Required

• Minimum of 2 - 3 years previous management experience
• Minimum of 5 years retail experience.
• Cosmetic related positions preferred.
• Strong leadership and staff development experience.
• Ability to coach and develop staff in areas of sales, service and merchandising.
• Ability to balance activities that drive both short and long-term business results in a fast-paced environment.
• Sense of urgency and ability to prioritize efforts to achieve objectives.
• Relationship oriented (internally and externally).
• Confident, articulate and energetic.
• Flexibility to work various shifts according to business needs.

Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.

All offers are contingent upon successful completion and passing of background checks and/or employment verification results.

Note to staffing agencies: Please do not contact Hudson (including the recruitment team or any hiring managers) regarding this position with candidates. If assistance is needed in filling any position for Hudson, a member of our recruiting team will reach out directly.

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