Operations Manager

Operations Manager

BRIEF DESCRIPTION
The Operations Manager plans, directs, and coordinates the work and staff for the branch. The Operations Manager is responsible for ensuring and improving the performance, productivity, efficiency, and profitability of departmental and organizational operations through the provision of effective methods and strategies.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Plans, schedules, organizes, assigns, directs and controls all activities, either directly or through assigned personnel.
• Sets and monitors goals for the overall team and tracks the financial performance of each project monitoring key metrics such as costs versus estimate, schedule versus plan, resource allocation and resource productivity, billing and collections, cash flow and profitability
• Analyzes financial, contract management and other documents and reports to anticipate potential issues, problems and proactively develops solutions to address the same. Ensures the companys legal obligations are met
• Forecasts monthly revenue and compares to companys operating budget and makes adjustments as necessary to achieve or exceed revenue and margin goals
• Maintains a strong working relationship with other departments, particularly Sales in the proposal of projects to customers to ensure a smooth transition
• Responsible for increasing customer satisfaction levels and customer retention.
• Manages and provides documentation including correspondence, requests for information, and timeliness by adhering to company standards
• Manages the engineering process. Oversees project construction for compliance with specifications, codes, installation techniques and safety activities. Ensures customer approval of detailed job submittals, engineering drawings and other documentation created for the project
• Provides estimates or negotiates additional work for the customer in conjunction with the Sales department. Coordinates and presents change orders to customers in conjunction with Sales where appropriate
• Ensures a complete close-out of each project and prompt payment of all payments due
• Develops and maintains viable relationships with customers, consultants, prime contractors, subcontractors and trade personnel. Attends scheduled customer or job progress meetings as needed.

• Develops and coaches assigned team through development planning and goal setting
• Ensures all team members are appropriately trained and certified as needed
• Adheres to safety standards and all local and national codes

SUPERVISORY RESPONSIBILITY

• This position supervises Project Estimators, Project Managers, Restoration Project Managers, Restoration Supervisors, and Technicians. Operations Manager

COMPETENCIES, KNOWLEDGE, SKILLS AND ABILITIES:

• Customer focus, business acumen, decision making, results driven, negotiation, and problem solving skills.
• Strong verbal, written, and interpersonal communication skills required.
• Strong MS Office Suite product knowledge required, strong Excel a must.
• An outgoing, driven, tenacious, team-oriented attitude is a must!

EDUCATION, QUALIFICATIONS & REQUIREMENTS

• Bachelors degree in Construction Management, Engineering or a related field preferred.
• 3-5 years residential/commercial construction, general contracting and/or restoration experience.
• 3+ years project management experience
• Must be able to travel in response to both emergency and non-emergency losses across the nation
• Ability to communicate effectively with clients, internal and external contacts throughout the project management process

WORK ENVIRONMENT & PHYSICAL JOB DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands and fingers, reach with hands and arms, talk and hear. The employee is required to regularly move and walk around the office.

TRAVEL

Occasional travel is primarily local to branches in the assigned area during the business day. Some out-of area and overnight travel may be expected for training or meetings.

COMPENSATION

BluSky offers a competitive base salary a comprehensive benefits package that includes: a matching 401(k) plan, health insurance (medical, dental and vision), paid time off, disability, vehicle allowance, gas card, expense account, laptop, smart phone, and apparel.

EEOC

BluSky is dedicated to the principles of equal employment opportunity. BluSky prohibits unlawful discrimination against applicants or employees based on age 40 or over, race, sex, color, religion, national origin, disability, genetic information, sexual orientation or any other applicable status protected by Federal, State or local law. It is and will continue to be the policy of BluSky that all persons are entitled to equal employment opportunity based on their individual qualifications, performance, and potential without regard for any protected status, as required by state and federal law