Passenger Assist

Passenger Assist

ABM Industries

Reno, NV 89550

Posted 9 months ago

  • Job Type(s)

    Full Time

  • Industry

    Customer Service

  • Job Description

    Full Time -$11.50 / hour plus tips - Biweekly

    Schedules Vary - Including Weekends

    The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience, skills, abilities, geographic location, and alignment with market data.

    Benefit Information ABM offers a comprehensive benefits package. For information about ABMs benefits, visit. Benefit Information ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programade Beneficiosde ABM)

    Position Summary Details

    The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger services positions are very customer service oriented and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25$100 per week (example only).

    Essential Functions

    • At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
    • Interact with passengers ina positive interpersonal way
    • Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
    • Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

    Responsibilities

    Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are

    • In-terminal plane transfers, originating passengers, or destination-arriving passengers
    • Assist passengers at baggage claim as necessary
    • Coordinate with dispatcher for assignments (dependent on airport)
    • Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
    • Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

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