Concierge

Concierge

Hilton Grand Vacations

Gatlinburg, TN 37738

Posted 9 months ago

  • Job Type(s)

    Full Time

  • Industry

    Restaurant, Food Services

  • Job Description

    Concierge

    Job Description

    We are Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

    • Welcome the guests the day of arrival.
    • Sell tickets to area attractions.
    • Handle situations with dissatisfied guests and create resolutions.
    • Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
    • Assist management with special projects relating to customer service.
    • Ensure the privacy and security of confidential information about guests.
    • Confirm a specific percentage of all leads for the following month.

    Qualifications

    Types of Candidates Were Looking For:

    • High School Diploma/GED

    • Proficient with Microsoft Word, Excel and Outlook

    • Excellent written and verbal communication skills with strong sense of customer service

    • Good organizational skills and detail oriented

    Why do Team Members like working for us:

    • Competitive base pay plus commission

    • Recognition Programs and Rewards

    • Discounted Hilton hotel rates worldwide!

    • 401(k) program with company match.

    • Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation

    • Employee stock purchase program.

    • Tuition reimbursement programs.

    • Numerous learning and advancement opportunities.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation

  • Candidate Profile

    Qualification High School

  • Job Benefit(s)

    Paid time off Tuition Reimbursement

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