Automotive Client Care Specialist

Herb Chambers Jaguar Land Rover of Sudbury currently has an incredible career opportunity for a self-motivated Client Care Specialist (BDC/Internet Sales Representative) to join our dealership's sales team. The ideal candiate will be responsible for handling incoming requests made via telephone/text/online, searching for potential sales leads, selling appointments for the sales showroom, and acting as the first point of contact for sales customers.

To be a successful CCS Representative, you should have skills in sales, organization, and follow up. Top candidates will be professional and personable individuals, with a passion for great customer service.

Responsibilities

• Quickly answering incoming phone calls, texts and online inquiries efficently using email, guides and templates with our BDC process
• Engage with clients in a friendly and professional manner while actively listening to their concerns.
• Ensuring potential customers are aware of any promotions.
• Offer support and solutions to customers in accordance with the company's customer service policies
• Logging details and comments into DealerSocket and AutoAlert.
• Schedule sales appointments and following up with any no show customers.
• Collaborate with management teams to maintain thorough, up to date knowledge on new products, services, and policies
• Maintaining contact with customers to ensure they are happy with our service.
• Meet specific monthly goals and targets
• Assisting with various other tasks at the dealership.

Benefits

• Health, Vision, Dental Insurance
• 401k + matching
• Paid time off
• Top-tier pay plan

Job Type

• Not remote
• Full Time

Nights, Weekends and some Holiday's

Apply today!

• Previous dealership experience preferred although not necessary
• Positive energy
• Excellent teammate attitude
• Strong computer skills
• Professional appearance and work ethic
• Ability to perform in fast-paced environment
• Self-Confidence
• Consistant and stable work history