US - Field Technical Spt Rep V

US - Field Technical Spt Rep V

Experis, a ManpowerGroup company, has an exciting opportunity as a Field Technical Spt Rep V.

Field Technical Spt Rep V
800 5Th Ave Seattle WA 98104 Onsite
1 year contract

PR: $32.40/hr

Job Description

• Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
• Expert knowledge on the general/technical aspects of the job.
• Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.
• Work is completed independently and has ability to handle most unique situations.
• Frequently determines methods and procedures for new assignments.
• May supervise the activities of other non-exempt employee. Responsibilities: Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
• Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
• Provide software service, pre- sales, post-sales, or service delivery support. For Mission Critical Customers, provide proactive and some reactive services.
• Monitor operation performance and work on corrective action plans (if needed).Provide input about Customers business and industry trend information into Account Support Plan.
• Mentor /Coach new hires on work process and procedures. Responsible for account growth and retention.
• Education and Experience Required: Minimum Vocational/Diploma/ associate degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.
• Experience with support of full range of HP products in Customer base.
• Proactive account management experience must meet HA/MCS qualifications.
• Knowledge and Skills: Broad knowledge of corporate policies, products, markets, and processes, as well as an understanding of business management principles and practices.
• Thorough knowledge of administrative or technical.
• Demonstrate state-of-the-art technical, functional, or business knowledge.
• Recognized as an expert in one or more industry or advanced specialty areas.
• Demonstrated strong knowledge of O/S, UNIX, and networking.
• Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.
• Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.
• Prevent unplanned outages or data loss by proactively escalating issues.
• Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.
• Ability to perform while under extremely high- pressure situations.
• Demonstrate skills in management, planning, problem solving, innovation, analysis, communication, and negotiation.
• Secure ITIL knowledge certification with the ability to communicate business and IT alignment value.
• Provides leadership and coaching to Field Technical Support Representatives.
• Develop basic knowledge of change management process and tools.