Help Desk Analyst I

Robert Half Technology is looking for a Help Desk Analyst who will be providing remote support for external end users. The Help Desk Analyst will be needed for a second shift and a third shift opportunity. The Help Desk Analyst will be providing remote phone support and email support. If you have strong organizational skills and strong customer service this is a great position for you! The Help Desk Analyst is looking to begin immediately so please apply at www.rht.com and send your resume to Jerry Fink at Jerry.Finkrht.com and Humberto Pasarell at Humberto.Pasarellrht.com and give them a call at 608-827-8882. Your responsibilities in this role - Independently investigate and implement solutions to technical issues - Diagnose recurring technical issues and implement solutions to address the root of the problems - Manage correspondences on technical help tickets submitted via phone, email, and walk-ups - Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally- Demonstrated knowledge of user administration and bug fixing in a client server environment - IT support ticketing system experience desired - Proven experience in installing and configuring operating systems, networked and local printers, and business applications - Comprehensive knowledge of PC desktopworkstations - Expertise in MS Windows 10 - Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement - Familiarity with basic networking concepts