Learning Program Manager

What you will do ?

You will be to act as the Learning Program Manager for the delivery of the BEST program supporting our Field Technicians, for the fast-paced Johnson Controls. You will support the deployment of a technical learning program designed new hire & role change technicians, this role will deliver & design training materials as well as, deploy this program across all countries in EMEALA, starting in Germany & the UK. In this role you will have the opportunity to partner with the business to support the recruitment & retention of technicians, to grow a team of technical instructors, with the goal of building a gold standard learning experience for our new recruits and delivering highly productive and engaged technical talent to the business.

How you will do it

• Plan, deploy and measure learning programs & delivery

• Work with JCI HVAC & BMS Controls products & systems, install & service in the field and customers

• Communicate and manage learning timelines, deliverables, dependencies, and risks across a spectrum of teams and stakeholders

• Create content rapidly and leverage learning technology to build and deploy accessible, relevant, useful content.

• Work closely with the L&D Leaders to ensure that the learning experience and content are useful and relevant for diverse learning audience(s)

• Partner with other Program Leads globally to share best practices, collaborate, and drive consistency across the organization, as we work to operationalize our L&D offerings

• Help implement metrics and evaluation protocols for learning deliverables in region.

• Fostering a growth mind set and supporting the career growth and development of all learning team members

• Learn on a day-to-day basis about how our equipment and strategies work to conserve energy and protect our environment

What we look for?

Required?

• Minimum 5 years experience in Program Management

• Experience with HVAC & BMS Controls business, understanding of HVAC & Controls products & systems, install & service in the field and with customers, in any relevant role, technician, engineer, sales engineer, product support or front-line manager with demonstrated interest in training & supporting colleagues to build knowledge & enhance performance.

• Strong Project Management experience in learning & development area

• Experience collaborating with instructors, SMEs, learning professionals, product managers, vendors, program managers and stakeholders

• Strong writing and communication skills in English language, any other language is advantage

• Excellent influencing skills with all levels of the organisation, and practiced in change management across a complex, multicultural environment

Preferred

• Experience supporting teams to embrace new products, ways of working, systems, working in a changing environment

• Previous experience supporting teams who deploy learning across the EMEALA region

• Previous experience as Learning Instructor

• Experience working in multinational organisation

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