Service Technician

Service Technician

TechniBlend LLC

Elkhorn, WI 53121

Posted 10 months ago

  • Job Type(s)

    Full Time
  • Industry

    Manufacturing, Operations
  • Work Schedule

    Flexible Shift
  • Job Description

    Service Technician

    JOB DESCRIPTION:

    TechniBlend/ProBrew is looking for a self-starter, ambitious Field Service Technician to deliver world-class technical customer service and support. This person will work directly within the Technical Service Group and manage multiple customers and projects. Service Technicians frequently correspond with customers; maintain oversight on equipment, service machinery, and travel to customer facilities. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

    KEY RESPONSIBILITIES:

    • Support TechniBlend/ProBrew (OEM) equipment and systems at customer production facilities
    • Diagnose and troubleshoot technical errors with equipment and determine proper solutions
    • Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers
    • Perform modifications, upgrades and routine maintenance to existing equipment in order to meet customer needs and requirements

    DAILY RESPONSIBILITIES:

    • Perform trouble shooting of mechanical, controls, and instruments at fabrication shop or at customer site locations
    • Work well with customers and fellow technical service and engineering personnel
    • Provide training to the customer staff on equipment operation
    • Produce timely, accurate and detailed service reports
    • Comprehend customer requirements and make appropriate recommendations and modifications as required
    • Schedule and plan service calls and customer visits

    REQUIRED SKILLS:

    • Proven field service and technical service experience and aptitude
    • Ability to troubleshoot, test, repair and service technical equipment
    • Ability to work flexible shifts and adapt to changing work schedules
    • Willingness to travel 40%-50% of the time (primarily domestic / USA)
    • Ability to work extended hours and weekends
    • Able to effectively organize, schedule, and carry out work assignments with minimal supervision
    • Read and interpret technical manuals, blueprints, diagrams
    • Understanding of the safe operation of hand tools and power equipment
    • Effective communication skills, verbal as well as written
    • Well-developed skills in problem solving and troubleshooting
    • Broad technical knowledge of process and/or industrial automation
    • Mechanical aptitude and ability to perform mechanical and physical tasks

    ADDITIONAL SKILLS:

    • Brewing, Food & Beverage processing equipment experience a plus
    • Ambitious, fun & flexible
    • Organized, with strong time management skills and a strong work ethic
    • Technical curiosity is critical
    • High attention to detail

    EDUCATION AND EXPERIENCE:

    • Requesting (not required) 3 to 5 years of experience in installation, industrial maintenance, and troubleshooting of processing systems preferred
    • Associates or technical degree in engineering or related field required. Prefer higher level education in engineering, electronics, programming, etc.
    • Proficient knowledge of mechanical, electrical and process systems used in the brewing, food & beverage production industry
    • Experience with various control systems and PLCs (Programmable Logic Controllers), especially Rockwell Automation / Allen-Bradley systems
    • Experience with mechanical process equipment such as pumps, valves, meters and other components
    • Computer knowledge: Microsoft Office, Excel and Word

    COMPANY DESCRIPTION:

    ProBrew designs and manufactures engineered process & packaging machines for the craft brewing, food & beverage, consumer products, and chemical industries. Our equipment utilizes cutting edge technology to improve our customers productivity, efficiency, and product quality while delivering a high rate of return on their investment. We supply complete brew houses, beverage blenders, canning lines, inline carbonation systems, complete cellar systems, refrigeration systems, and complete turnkey breweries & plants. Many of our customers are some of the worlds most familiar brands such as Anheuser-Busch, Coca-Cola, Pepsi, Kraft Foods, MillerCoors, Sam Adams, and many Craft Breweries, etc.

    ADDITIONAL INFORMATION:

    Type: Full Time

    Experience: Mid-Level

    Functions: Technical Service

    BENEFITS

    Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits you are eligible on your first day of employment.

    Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E-Verify in all states to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.

    #TEC #INTEC

  • Job Benefit(s)

    Life Insurance Paid time off