Administrative Assistant

Administrative Assistant

Description

ADA Administrative Assistant

Salary Range: $20.22 - $23.25 per hour DOQ

Mobility Options by Transdev works with partner agencies to find creative solutions in providing transportation options for passengers with disabilities. We empower freedom to move every day, with reliable and innovative solutions that serve the common good.

The Administrative Assistant performs administrative duties and office support activities for the ADA Eligibility team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer inbound calls and conduct outbound calls in a polite, timely manner.
• Coordinates documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.
• Reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.
• Acquires, reviews, inputs, and formats accurate data into spreadsheets, databases and other electronic tools.
• Interfaces and communicates with internal and external customers; directs people to the appropriate resource; research solutions and responds to email and phone inquiries with input from direct supervisor.
• Participates in the development and maintenance of improvement processes; actively participates in self and team audits and resulting process improvements.
• Develops a strong network within the department; draws on network to answer questions, solve problems, and successfully execute responsibilities.
• Maintains confidentiality of all information; comply with HIPAA regulations.
• Represents Mobility Options in a professional manner to our service partners, and the community.
• Other duties as required.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent, such as GED, required.
• 1 or more years of Customer Service experience preferred.
• Must be able to work shifts, or flexible work schedules as needed.
• Ability to read, comprehend and understand maps.
• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
• Ability to communicate via telephone with clear speech and a pleasant phone manner.
• Must possess excellent verbal communication skills.
• Ability to work as a member of a team.
• Must be computer literate and proficient in the use of Microsoft Office.
• Must be able to interact and communicate with diverse clients.

• Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills in order to handle sensitive and confidential situations.
• Must undergo a pre-employment drug test once offered a position.
• Must be willing to undergo a criminal and employment background check once offered a position.
• Travel requirement (as a percent): <5% for occasional meetings

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work shifts or flexible work schedules as needed.
• 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Employee may periodically need to travel locally.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for long periods; use hands and fingers to type, manipulate, handle or feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, balance, and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally list and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

About Transdev:

Based in Indianapolis, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.