AVP of Operations

AVP of Operations

Gentiva Hospice is a member of the Gentiva family an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you'll join gifted colleagues who make a lasting difference in people's lives every day.

Were looking for an Area Vice President of Operations to join our team and oversee operations in Northern California and Nevada. The Area Vice President of Operations is responsible for assisting in the development, implementation and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost effective manner and to represent the company in the community.

You will report directly to the VP of Operations for the region.

Essential Functions of Position

• Directs and coordinates the Local Functioning of Operational Functions
• Assists in assuring that the hospice meets and exceeds all applicable regulatory requirements or agencies and assumes responsibility for the readiness of the hospice all inspections, surveys, and review-including state licensure, federal certifications, and accreditations by implementing the companys systems, policies and standards
• Assures policies in the following manner:
  • Supervises the compliance of all administrative functions and policies with applicable regulatory agencies i.e., keeping personnel records up-to-date for Medicare surveys.
  • Maintains updated copies of all applicable regulations, statutes, and policies and procedures.
  • Coordinates with the appropriate corporate staff, Medical Director, Clinical Manager, and Executive Director or Administrator all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.
• Develops and expands revenue performance
• Develops and maintains key relationships with hospitals, nursing homes, physicians, and other healthcare organizations based on the corporate business plan and revenue budgets
• Manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions; and, also implemented with positive results to the hospice according to applicable state and federal law.
• Establishes collegial, on-going relationships with the key officials of contracting entities including those who have line authority over discharge planning personnel to promote the smooth and efficient functioning of such contracts.
• Responsible for supervision of day-to-day operation of program including, but not limited to, the following:
• Financial Management
• Employment Process
• Quality Assurance/Quality Improvement
• Payroll
• Admissions
• Medical Staff
• Systems Operations
• Business Plan
• Human Resource Policy
• Staff Development
• Responsible for the Patient and Family Services Program
• Direct reports will include office location Executive Directors and Administrators

Takes overall responsibility for the clinical services function at the Hospice including the home, hospital settings, nursing homes, and other locations.

Handles overall management of the Volunteer Program including supervising the director of volunteers.

Assures the performance of the volunteer and bereavement programs in compliance with the local work plan developed with corporate staff.

Assumes the role of official spokesperson for the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public.

Participates in the coordination of all aspects of the patients hospice care and in the hospices quality assessment and performance improvement program.

Compensation may vary within the salary range provided based on several factors including but not limited to a candidates location, experience, education, skills, licensure, certifications and department equity. Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Base Salary Range 127K - 165K

QUALIFICATIONS:

• Familiarity with hospice state and federal guidelines and regulations
• Working knowledge of budget development, financial profit/loss process, and human resources.
• Ability to work with confidential information
• Well organized and confident to work independently, but is a team player
• Ability to communicate clearly to remote field, mid-level, and executive staff
• Exercises professional judgment and demonstrates good problem-resolution skills
• Very comfortable working with multiple online and computer applications
• Ability to balance multiple tasks and manage conflicting priorities
• Strong follow-up skills

Education/Experience:

• RN Degree highly preferred; Bachelors degree in Business Related field may be considered
• Five years previous managerial experience within a hospice setting

License/Certification:

• Valid drivers license and automobile liability insurance coverage
• Unencumbered and active RN license in state of residence required if RN

Training/Equipment:

• Intermediate Excel skills
• Basic PowerPoint skills
• Experience reviewing data in electronic systems
• Experience with HomeCare-HomeBase preferred

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to Participate In a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional Growth and Development Opportunities

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace