Customer Service Associate

Customer Service Associate

JOB SUMMARY
The Customer Service Associate will perform activities in accordance with company standards to accomplish the Company objective of being the lowest cost and best provider of ground transportation. Quality being defined in terms of excellent customer service, cash handling, safety, on-time performance, ease of use, cleanliness of terminal and buses.

DUTIES:

• Provide schedule, routing, transfer, and current fare information to customers.
• Sell tickets and handle cash drawers. Follow proper cash handling procedures.
• Updates schedule monitors, information boards and/or uses PA system to convey current information to customers.
• Answer informational calls and direct customers to the appropriate areas of the terminal to obtain desired services.
• Informs customer to take tagged baggage to coach side or uses special handling tags as needed.
• Directs passengers to correct loading gates or areas for departures and connections.
• Checks station area frequently for stray and/or lost and found items and processes promptly.
• Ensures the terminal is clean and organized throughout the day.
• Completes End-of-Shift report ensuring all supporting documents and deposit information are accurate.
• Performs other duties as assigned.
• Follows core standards with all customers.

JOB SKILLS

• Computer literate with keyboarding skills
• Personable and outgoing
• Ability to multitask when terminal is busy.
• Possess strong problem-solving skills.
• Strong customer service and communication skills
• Honest, clean professional appearance and attitude
• Friendly, reliable, dependable, and caring
• Enjoys helping people, with patience to answer questions.
• Team player
• Bilingual language skills are a plus.