Field Service Technician

Field Service Technician

Description

At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.

The National Security Sector of Leidos of has an opening for a Field Service Technician at Carlisle Barracks, PA. This is an immediate opportunity which will require a candidate to hold an active US DoD Top Secret SCI (TS SCI) security clearance.

The Field Service Technician will be part of the team that supports the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

Primary Responsibilities:

The Field Service Technician at the Carlisle Barracks site will independently, with little or no supervision, perform preventive and remedial maintenance, user support, on-site equipment repair, system updates, replace installation/removal, system operations and logistics, scheduled maintenance, system administration, information assurance, IA vulnerability management compliance, approval to operate, FISMA documentation, and IT system status updates to provide mission critical services for the site. The FST will run a remote site, teaming with demanding customers and will provide on-site customer support and incident resolution for all hardware, software and application problems on desktops, laptops, servers, printers and additional peripherals. The FST will work as an extension of the system support technicians located at the Pentagon and will have the ability to work independently and resolve incidents before reaching back for support. Regular travel (20%) to off-site locations will be required.

• Provide Tier I and II support at remote field and garrison sites.
• Perform server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks (LANs and WANs).
• Document incident resolution procedures and standard operating procedures.
• Maintain documentation of incident status in incident database tools (e.g. Remedy and SCSM).
• Contribute to the integrity of the systems, plan for and respond to service outages and other problems.
• Participate in organizations change management process.
• Analyze and resolve network, hardware, and software problems.
• Provide desktop system management involving account monitoring, security, Operating System installation, and other local area system and desktop administration related functions.
• Document incidents, status and resolution in the G2s trouble ticket system.
• Perform troubleshooting on many types of hardware and software.

Basic Qualifications:

• High School diploma or GED equivalent with 6+ years of relevant technical experience in the administration of networked desktop and server systems or a Bachelors degree with 2+ years of relevant technical experience in the administration of networked desktop and server systems.
• Active DoD TS/SCI security clearance.
• Experience maintaining Windows 7 or higher.
• Experience with BMC Remedy.
• Active DoD 8570.01 IAT II baseline certification, CompTIA Security+ CE.

Preferred Qualifications:

• Bachelor's degree in a relevant technical field.
• CompTIA Server+ certification.
• Experience maintaining Server 2019 platforms.

EIO2024

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.