Business Readiness Manager

Business Readiness Manager

JOB PURPOSE:

This is a key role, responsible for collaborating with the UK business, the Product team and R&D to ensure alignment between ADP UK's strategic objectives and the development of ADP UK's strategic products (currently iHCM). This role will work closely with UK business functions to ensure that priorities for product development are clearly defined, that business readiness is completed ready for new functionality being launched and that required benefits are realised. Reports into Director of Business Excellence UK, Ireland and South Africa.

RESPONSIBILITIES:

• Project Manage business readiness projects.
• Work with Product, R&D teams and the UK business to ensure that product development plans support UK strategy and objectives
• Consolidate Inputs to Product and R&D including strategic planning, strategic projects (e.g. migration programmes) S&I wins, lost sales reporting and UAT output
• Track requests for enhancements / new functionality together with priority, ROI and other benefits
• Ensure early UK input into scoping of new features to ensure alignment on requirements
• Negotiate resource required for business readiness as required
• Ensure roles and responsibilities for Business Readiness in each area of the UK business are clearly defined, documented and agreed with stakeholders
• Ensure UK Business Readiness is planned and executed in a coordinated way for new features, including Marketing, Sales, Implementation, Training, Service and Billing. Also that business readiness considers changes to process, collaterals and associate training
• Monitor and report to stakeholders on product development and business readiness progress
• Escalate issues and potential resolution options to senior leaders
• Communicate with and manage key stakeholders at all levels including ExCom, senior R&D and Product leaders
• Lead regular ExCom meeting with representatives from R&D and Product

QUALIFICATIONS & EXPERIENCE:

• Preferably graduate level
• 5 years' operational experience, preferably in payroll / Human Capital Management

COMPETENCIES & SKILLS:

• Strong project management skills
• Strong leadership and people management skills
• Strong communication, negotiation, and diplomacy skills, able to present to, interact with and influence stakeholders at all levels
• Strong collaboration and relationship management skills and ability to work in a matrix environment
• BPI experience
• Experience of leading and/or being a member of project teams
• Highly organised, proactive, able to work on own initiative and to effectively prioritise workload
• Solutions orientated approach
• Hands-on approach to problem solving
• Strong analytical skills
• Operational process knowledge

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