Complaint Investigations Tech

Complaint Investigations Tech

Complaint Investigations Tech
Alameda CAUnited States
6-month contract with high possibility of extension
Pay rate: $25-30/hr.


We are looking for a Complaint Investigations Techto join one of our Fortune 500 clients projects inAlameda CAUnited States.

Job Description:

The Entry Level Lab Technician in the Complaint Investigations Lab is responsible for implementing and maintaining the effectiveness of the quality system. The role involves performing routine testing (physical, chemical, or functional) on products returned from the field due to customer complaints, using various lab equipment. The technician will summarize and record all test data, maintain proper documentation of all lab work, and process customer returns in a timely manner in accordance with ISO and FDA QS Reg. Knowledge of regulations and standards affecting IVDs and Biologics is essential. Strong written and oral communication skills are required, along with good laboratory practices, including handling chemicals and biohazardous material.


Key Responsibilities:


Unpacking boxes safely and sorting returned products by product lines.

Investigating returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.

Documenting complaint investigations in the Complaint Handling System.

Using troubleshooting equipment like multi-meters, oscilloscopes, test fixtures, microscopes, etc., to complete investigations.

Basic computer skills to navigate Internet programs, basic Excel skills, and ability to read, write, and comprehend English.

Knowledge of electronic troubleshooting is preferred.

Ability to work in a team setting is a plus.

Fast learner with the ability to follow written work instructions and SOPs.

Good documentation skills are a must.

Ability to focus while performing repetitive and routine investigations.

Great fit for workers with Manufacturing, Inspection, and Assembly experience.

Minimum education required: H.S. Diploma or equivalent (such as GED).

An Associates (Two-year) degree in Electrical Engineering or other Science is a great fit for this job.

We are looking for the candidate who are eligible to work with any employers without sponsorship.

If youre interested, please click Apply button.