Field Support Representative

Field Support Representative

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Description:

Job Summary

The Service Technician assists with the production and assembly of pasteurizer equipment. Additionally, this position performs general warehouse duties including picking products from inventory and packing orders for shipment. Incumbent will perform assembly work that includes utilizing hand tools and applies knowledge of basic electrical concepts.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

• Work in a team environment to complete assembly and repair of machines

• Partners with production team to learn functionality of pasteurizer equipment

• Assist with machine service calls including troubleshooting and problem-solving on repairs by phone

• In a warehouse setting, fulfill customer orders, including picking product, and packaging for shipment

• Maintains an organized, clean, and safe production room and warehouse

• Works in accordance with Company core values

• Performs other duties as assigned

Required Qualifications

• High School diploma or equivalent and a minimum of two (2) years experience relating to production or assembly of products

• General mechanical aptitude with prior experience in the areas of plumbing, heating, electricity and/or electronics

• Strong logic and intermediate mathematics skills

• Competencies in the area of customer service, problem-solving, and interpersonal communication

• Ability to meet daily and weekly production goals in a fast-paced working environment

• General computer proficiency, including knowledge of Microsoft Office Suite

• Valid drivers license.

• Ability to pass background screening and drug test

• Legally authorized to work in the United States

Preferred Qualifications

• Experience working with electrical component assembly work

• Warehouse experience preferred, including ability to drive a forklift

What's In It For You:

We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

• Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

• 401(k) Match Retirement Savings Plan.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).

• Holiday Pay & Floating Holidays.

• Volunteer Time Off (VTO).

• Educational Assistance Program (Tuition Reimbursement).

• Full Paid Parental and Adoption Leave.

• LifeWorks (Employee Assistance Program).

• Patterson Perks Program.
  

The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.

EEO Statement

As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees unique experiences and differences is what strengthens us and drives our success. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.

We are Patterson. We welcome you.