Associate Director, I&T Donor Management Systems

Associate Director, Donor Management Systems

The Opportunity

The Associate Director of Donor Management Systems leads the ongoing operations, maintenance, and development of critical donor management system applications, ensuring top performance, compliance, and efficiency.

You will help ensure the smooth and reliable functioning of our donor management systems, directly improving our success in attracting and retaining donors. The Associate Director of Donor Management Systems will, combine technical expertise in application support and automation with management and people management skills.

The Role

Operational Excellence:

Improve daily operations of the application support team, utilizing metrics examination to identify improvement opportunities.

Oversee incident management, problem resolution, and service requests, ensuring service delivery.

Maintain an accurate inventory of company software assets.

Technical Leadership:

Own all aspects of application support, encompassing incident, major incident, service request, problem, and proactive monitoring processes.

Provide technical guidance for the application stack (Java/J2EE, WebLogic, Oracle database, PostgreSQL, OpenShift, and Unix).

People Leadership:

Spearhead and coach the application support team, ensuring completion of employee-related activities like talent acquisition, training, career development, performance management, and compensation.

Manage direct reports in a global matrix environment, potentially supporting resources from other departments.

Application Lifecycle Management:

Collaborate with I&T infrastructure teams to manage application lifecycle activities such as hardware/OS and firmware upgrades.

Ensure compliance with regulatory guidelines (QMS) and IT policies, closing audit findings within agreed timelines.

Automation Champion:

Guide automation initiatives by applying UIPath or similar tools to streamline processes and improve efficiency.

Integration Expertise:

Guarantee the functionality of all integrations with donor management systems and other applications.

Knowledge and Innovation:

Maintain current knowledge of relevant technologies and best practices within the application support domain.

Vendor Management:

Manage the vendor selection process, establish service levels, monitor performance, and manage contracts for the main IT vendors.

SDLC Ownership:

Manage the full SDLC for global donor management system applications (NexLynk DMS, Kinari, Donor 360, integrations, and other applications to be onboarded).

Disaster Recovery and On-Call Support:

Develop disaster recovery procedures for the applications under your purview.

Implement and oversee on-call support plans for the applications in scope.

Your Skills and Experience

Bachelors degree or equivalent experience.

Masters degree is preferred.

10+ years of experience in IT within applicable function that directly aligns with the responsibilities for this position, including 4+ years of managerial experience managing employees & contractors.

Technical expertise in managing Enterprise Applications that use Java/J2EE, WebLogic, Oracle database, PostgreSQL, Container technology and Unix.

Leadership experience including experience influencing senior management.

Experience working with strategic partners and managed services vendors.

Our Benefits

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see whats available to you as a CSL employee.

About CSL Behring

CSL Behring is a global leader in developing and delivering high-quality medicines that treat people with rare and serious diseases. Our treatments offer promise for people in more than 100 countries living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. Learn more about CSL Behring.

We want CSL to reflect the world around us

As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL Behring!