Customer Service Supervisor - LIH (AS)

Customer Service Supervisor - LIH (AS)

1. Supervises and coordinates daily activities of employees to ensure safe and effective operations.
2. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws.
3. Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
4. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
5. Communicates with manager concerning any problems or issues.
6. Schedules and conducts shift meetings.
7. Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.
8. Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
9. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Behaviors

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well