Product Support Lead

Product Support Lead

PAPE MACHINERY, INC. CONSTRUCTION & FORESTRY DIVISION
MAUI, HI

PRODUCT SUPPORT LEAD:

Are you a leader that enjoys challenges? Do you love leading a team to success? Are you looking to grow your career? If you answered yes to these questions, we want to hear from you! Pape Machinery, the premier capital equipment dealer in the West, is seeking a highly motivated individual to lead and oversee the parts and service department operations in Maui, HI.

At Pape, you can count on us to invest heavily in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOULL DO:

As our Product Support Lead, you will oversee the daily business operations for the parts and service departments at the branch, and serve as the go-to contact for our customers to ensure we are providing an excellent experience. Every day you will lead the Product Support team to success, including prioritizing and scheduling work for Technicians, performing quotes for customers, processing customer orders, and more! To thrive in this role, you should have a winning attitude, enjoy working in a fast-paced team environment, and have a customer service mindset.

WHAT YOU NEED:

• 1 or more years of experience in a leadership role preferred.
• Technical knowledge of all makes of Construction & Agriculture equipment.
• Excellent customer service and communication skills.
• Proficiency in computer applications associated with manufacturer parts, repair, and warranty.

Starting Compensation: $29+/hr (Depending on Experience)

Why work for Pape:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 24 hours of Sick Leave, and 7 paid holidays each year. Pap vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement Pape is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation Pape is a family-owned, fourth-generation company with over 160 locations, over 4,500 members and 85 plus years of experience. Pape is known for their stability, honesty and integrity.
• Equipment We have the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)