US - Field Technical Spt Cons III

US - Field Technical Spt Cons III

Experis, a ManpowerGroup company, has an exciting opportunity as a Field Technical Spt Cons III.

Field Technical Spt Cons III
11311 W Chinden Blvd Boise ID 83714 Onsite
1 year contract

PR: $33.54/hr

Job Description:

• Client produced the industrys best digital presses used for printing product labels, photos, calendars, personalized items, year books, magazines, and more.
• Each press is controlled by a server and clientproprietary software to manage the print jobs.
• This team focuses on support for our Digital Front End Servers as a Remote Support Engineer (RSE).
• As a skilled specialist you would contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job.
• Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.
• Working independently while using standard protocol to respond to more complex customer issues.
• Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
• Proactively assist customers to avoid or reduce problem occurrence.
• Update Service NOW with details of cases.
• Share issues, resolutions, and ideas with the team.

• High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.

• Knowledge with Mac OS, Adobe Illustrator, In Design and Photoshop
• Superior communication skills both written and verbal.
• Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
• Can confidently diagnose problems.
• Experience working with servers.
• Exceptional customer skills, especially in writing.
• Super responsible individual.
• Able to follow directions closely.
• Possesses good judgement.