Sales Operations Specialist

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our Neuromodulation business is an area of expertise for Abbott. This business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. Our Solutions include Proclaim (TM) XR SCS System, the #1 Spinal cord stimulator on the market, Proclaim (TM) DRG Neurostimulator, the only FDA approved DRG therapy and a market leader in radiofrequency ablation therapy, Abbott RFA.  These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum. Our deep brain stimulation technology for progressive diseases help people manage their Parkinson’s disease and essential tremor symptoms, steering away from side effects.

Our location in Austin, TX currently has an opportunity for a Sales Operations Specialist. 

You will be accountable for contributing to USD sales operations policies, procedures and day-to-day area practices; develops/implements systems and procedures to maximize access to area sales information on which to base strategic business decisions and meet assigned department commitments.  Provide input to regional, area and/or divisional standards, practices, procedures and policies, acts as an advisor to staff in developing solutions to problems and recommend solutions to complex administrative and technical issues.

What You’ll Work On

Functioning under general supervision in accordance with established policies/procedures, is accountable for contributing to USD sales operations policies, procedures and day-to-day area practices; develops/implements systems and procedures to maximize access to area sales information on which to base strategic business decisions.  Accountable for meeting assigned department commitments.  May provide input to regional, area and/or divisional standards, practices, procedures and policies.  Acts as an advisor to staff in developing solutions to problems.  May recommend solutions to complex administrative and technical issues. 

• Be the central point of contact for any sales operations issues within a given territory

• Resolve all implanted not billed issues by discovering root cause of issue and leading resolution

• Administer all credit / rebills to customer maintaining correct accounting

• Support the Purchase Order process working on behalf of Sales Reps in acquiring outstanding Purchase Orders from appropriate Hospital Administrative staff

• Resolve all customer and internal department invoicing issues

• Track and administer all logistics involved in expired product

• Responsible for resolving all inventory issues, including but not limited to exchanges, returns, backorders, and demo product availability

• Lead all Programmer logistics, ensuring appropriate traceability

• Coordinate any actions required on programmers

• Provide assistance as required on SFA applications

• Perform all credit/rebill forms as required to ensure appropriate transactions for customers

• Coordinate contract approvals as required

• Answer any/all customer inquiries directed to the area level

• Remains current on developments in field(s) of expertise, regulatory requirements, a comprehensive knowledge of the company's products, markets, and objectives as well as industry trends

• Resolves and/or facilitates resolution  within established guidelines of problems including identifying causes to prevent re-occurrence

• Performs related functions and responsibilities, on occasion, as assigned

Required Qualifications

• A Bachelor’s degree Business Administration, Marketing or equivalent experience

• Requires demonstrated written and verbal communication, interpersonal, presentation, analytical, organizational, and follow-up skills as well as the ability to converse effectively with all levels of employees

• Must be adept at handling multiple assignments in a timely manner and meeting assigned deadlines

• Possess a very service oriented mind frame, and passionate about resolving issues in a timely manner

• Must have demonstrated personal computer skills including a working familiarity with relevant word processing, database, and spreadsheet applications (i.e., Microsoft Word, Excel and Access)

• Possess a very service oriented mind frame, and passionate about resolving issues in a timely manner

Preferred Qualifications

• Familiar with healthcare market

Apply Now

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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