MOBILE DEVICES TECHNICIAN WITH SECURITY CLEARANCE
Agile Defense, Inc.
Huntsville AL 35801 US
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 445 Job Title: Mobile Devices Technician Location: Redstone Arsenal, Alabama Clearance
Level: Active DoD - Secret
Required Certification(s): DoD IAT Level II Selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. SUMMARY A full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services. DUTIES Assist with accountability of mobile device services throughout the entire service lifecycle. Assist with continual improvement and the management of change affecting the services under their care and is a primary stakeholder in all the underlying IT processes which enable or support the service they represent. Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment in accordance with PEO AVN OCIO protocols (i.e., various mobile device hardware, mobile device operating systems). Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc. Accurate tracking and accountability of mobile devices hardware. Customer service and a willingness to help resolve users issues are the top skills sought for this role. Qualifications • Education and Certifications CompTIA Network + or CompTIA Security+ Certification.
• Background Needed and Years of Experience 5+ years of IT support and customer service. Additional Skills & Qualifications • Must Have Technical Skills • Experience with IT/Tech Support, Administration, Training, Customer Service. • Proficient in Microsoft Office Suite, Active Directory, SharePoint, DEPO, Purebred, ITAS. Working Conditions Required Office setting with WFH possibilities based on customer's COVID-19 policies. Strength Demands Required Sedentary 10 lbs. Maximum lifting, occasional lift and carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirements Stand or Sit Walk Use Hands Fingers to Handle or Feel Talk or Hear See COVID-19 Vaccination Requirements As a federal contractor, Agile Defense is subject to any federal vaccine mandates or other customer/facility vaccination requirements. As such, to protect the health and safety of its employees and to comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. About Us! Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provide Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense. Agile Defense has established a solid reputation for partnering with our customers to deliver innovative IT solutions with our Listen Think Innovate philosophy. At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values. Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35 (c)
Level: Active DoD - Secret
Required Certification(s): DoD IAT Level II Selected applicants may be subject to a government security investigation and must meet eligibility requirements for access to classified information. SUMMARY A full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services. DUTIES Assist with accountability of mobile device services throughout the entire service lifecycle. Assist with continual improvement and the management of change affecting the services under their care and is a primary stakeholder in all the underlying IT processes which enable or support the service they represent. Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment in accordance with PEO AVN OCIO protocols (i.e., various mobile device hardware, mobile device operating systems). Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc. Accurate tracking and accountability of mobile devices hardware. Customer service and a willingness to help resolve users issues are the top skills sought for this role. Qualifications • Education and Certifications CompTIA Network + or CompTIA Security+ Certification.
• Background Needed and Years of Experience 5+ years of IT support and customer service. Additional Skills & Qualifications • Must Have Technical Skills • Experience with IT/Tech Support, Administration, Training, Customer Service. • Proficient in Microsoft Office Suite, Active Directory, SharePoint, DEPO, Purebred, ITAS. Working Conditions Required Office setting with WFH possibilities based on customer's COVID-19 policies. Strength Demands Required Sedentary 10 lbs. Maximum lifting, occasional lift and carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirements Stand or Sit Walk Use Hands Fingers to Handle or Feel Talk or Hear See COVID-19 Vaccination Requirements As a federal contractor, Agile Defense is subject to any federal vaccine mandates or other customer/facility vaccination requirements. As such, to protect the health and safety of its employees and to comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. About Us! Agile Defense is an Information Technology Solutions provider committed to partnering with our customers to deliver the highest level of service to our customers. We provide Information Technology (IT) services to the U.S. Government, including several United States Civil agencies and various branches within the U.S. Department of Defense. Agile Defense has established a solid reputation for partnering with our customers to deliver innovative IT solutions with our Listen Think Innovate philosophy. At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values. Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35 (c)