Durable Medical Equipment and Supply Program Manager

Summary:

The Durable Medical Equipment (DME) Manager is responsible for managing and directing all home medical equipment services within Home Health including enteral therapy. Acts as a home medical equipment and supply resource for Home Health, ambulatory and hospital staff within ACH. Acts as a liaison between departments within Home Health for effective coordination of services. 

Responsibilities:

· Manages and ensures appropriateness of service provided to Home Health patients referred for DME/Enteral services initially and on an ongoing basis.

· Recommends and participates in decisions regarding DME/Enteral, Incontinence and retail services.

· Develops and executes DME/Enteral services goals.

· Develops, reviews, revises and executes standard work instructions, with protocols and guidelines for DME/Enteral.

· Responsible for compliance with all DME/Enteral activities according to established policies and procedures in accordance with JC standards, State Medicaid requirements and additional laws associated with providing medical equipment and supplies to patients.

· Responsible for and manages the patient delivery method for supplies and medical equipment.

· Provides input and collaborates with the Home Health Pharmacy Manager in overseeing the work of the Purchasing Technician.

· Manages the inventory of DME/Enteral supplies and is responsible for inventory control and logistics.

· Assists with tasks of DME staff when needed and provides oversight to assure on-call availability is covered.

· Manages and prepares DME/Enteral budget in a fiscally sound manner.

· Provides ongoing training and reassigns personnel responsibilities based on their additional qualifications and updated current competence or as scope of service changes.

· Assists the Home Health finance department in obtaining maximum reimbursement for services provided.

· Provides consultation within the healthcare system and community related to in-home pediatric DME & Enteral services.

· Assists with data collection for payer contract negotiations related to DME & Enteral services.

· Promotes, models and participates in ACH and Home Health customer service initiatives; fosters patient/parent/caregiver, payor, provider and other community relationships through using effective communication and collaboration skills; and openly and willingly provides Home Health staff and managers with customer feedback, in an appropriate and goal-oriented way.

· Actively participates in Home Health continuous quality and performance improvement activities under the direction of the QI coordinator and respective members of the management team (including event tracking and reporting, patient delivery volumes, improvement teams, customer satisfaction surveys, utilization review activities, formulary management, etc.)

· Performs other duties as assigned, including the assumption of new duties commensurate with the growth of patient care services.

Other information:

Technical Expertise:

· Experience in pediatrics in leadership role in a full-service home care system is preferred.

· Experience in home care infusion and medical supplies is preferred.

· Experience working with all levels within an organization is required.

· Experience in healthcare is preferred.

· Proficiency in MS Office [Outlook, Excel, Word] or similar software is required. Home Health EMR software is required

· Analytical skills related to thinking, responding and solving problems independently.

Education and Experience:

• Bachelor’s degree preferred, or associate’s degree with 4 year’s supervisory inventory management experience required.
• Strong business (healthcare, DME, warehouse or supply chain) background.
• Inventory logistics experience preferred. CPIM (Certified in Planning and Inventory Management) preferred.
• 2-3 years’ experience in a healthcare or medical area where patient care medical equipment supplies were provided or managed strongly preferred.
• Must be organized, motivated, and able to execute goals independently following an established strategic plan.
• Good interpersonal skills, both verbal and written.
• Process development and improvement skills to assure consistent implementation, accountability, adherence, and regular review.

Full Time

FTE: 1.000000

Status: Onsite