IT OPERATIONS/SERVICE DELIVERY MANAGER - SECRET CLEARANCE WITH SECURITY CLEARANCE

Are you adedicated IT professionalwith 7 years experience in IT Service Delivery, ensuring operations environment is stable and incrementally improved through the use of Industry best practices, processes, procedures? Then come join us in Rome, NY as a Information Technology Operations Manager! As anInformation Technology Operations Manageryou will: * Report to the AFRL RRS Operations Program Manager (PM) * Interactwith PM and customer base to ensure project plans are built and followed * Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan ! * Be part of an empowered culture where you are a key contributor to the success of the company * Lead a team of highly skilled, driven, and supportive professionals * Continue growing your skills and knowledge A week in the life of anInformation Technology Operations Manager * Applies operational IT technical expertise and knowledge to define, understand, diagram and document service delivery/business processes and procedures at the macro and micro level * Leads/Oversees/supervises technical staff, holding regular staff meetings, and ensures adequate personnel coverage for hours of AFRL operations * Responsible for overseeing/ensuring enterprise IT infrastructure and help desk operations, network operations, information assurance, database development, and systems administration * Responsible for ensuring/enforcing corporate and site-specific policies and procedures throughout program, introducing incremental improvement. Recommends, documents and reviews new processes as needed - assesses processes on a regular, periodic basis to ensure processes and procedures employed continue to meet the business needs of the customer and/or when changes to the Air Force or site-specific regulations are implemented. Trains staff on new process/change usage * Responsible for all program documentation. Serves as the principal owner/keeper of all business processes and documentation * Communicates with senior level executives/customers as well as core project teams; elicits requirements from SMEs, customers and stakeholders through interviews and artifact/ document analysis; and interprets customer/staff business needs and translates them into operational process requirements * Available on-site for 8 hours/day between the hours of 0700 -1700 Monday through Friday. * Conducts periodic audits and determines and documents/enacts necessary corrective action. Provide unbiased assessment of audit results. * Assists in PM role when PM is out of the office Job Requirements * Active Secret Security Clearance and or the ability to obtain/maintain one * VCP Certification * 7-10 years of IT work experience at the operational/functional level with knowledge of emerging technologies * 3+ years documenting business/operational IT processes andsupervisory/management expertise/experience in a dynamic IT services environment managing a diverse staff of more than 20 personnel * 2+ years of financial management experience * Intermediate to advanced knowledge of the principles and concepts of Quality Management/Risk Management and applicable knowledge of business practices within an IT environment * Experience creating flowcharts and process models/diagrams, documenting, testing, reviewing and auditing of controlled IT processes and procedures. Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Company Awards: * Forbes National Best Midsize Companies 2021 * Energage National Best Workplaces, National 2021 * Washington Post Best Workplaces, 2021 Veteran Hiring Awards: * U.S. Department of Labor Hire Vets Medallion * BEST FOR VETS by Military Times * TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is$107,00 - $125,000.Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation