Patient Admin Specialist [210518]

Partnering with Aquent, a leading organization in the healthcare sector is seeking dedicated professionals to join their dynamic team. This organization is committed to delivering exceptional patient care and innovative health solutions, making a tangible difference in the lives of individuals and communities every day.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis.  C2C or 1099 is not permitted for this position

Are you passionate about making a direct impact on patient experience and supporting critical healthcare operations? We are seeking a highly organized and compassionate individual to be the welcoming face and efficient backbone of an outpatient clinical setting. In this pivotal role, you will play a crucial part in ensuring seamless patient journeys, from initial coordination to scheduling vital procedures, directly contributing to the well-being of countless individuals. You will be instrumental in maintaining the smooth daily operations of the clinic, ensuring every patient interaction is positive and efficient.

What You Will Do:

• Serve as the primary point of contact for patients, handling front desk operations, check-in, and check-out processes.
• Warmly greet and welcome patients, assisting them with initial questions regarding appointments, payments, and schedules.
• Manage a multi-line phone system, screening and routing calls, and taking messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete before appointments.
• Facilitate communication with providers regarding scheduling preferences and promptly address urgent patient needs.
• Provide essential patient support, utilizing reference documents and tools to assist with inquiries.
• Execute various administrative tasks, including maintaining information and paging directory databases, and processing internal forms.
• Efficiently utilize telephone systems and electronic medical records systems to perform assigned duties.
• Consistently meet or exceed organizational and departmental service standards.
• Respond to non-clinical patient inquiries and messages, escalating complex issues as appropriate.
• Manage and distribute incoming faxes, mail, and organize clinic-specific documentation.

Must-Have Qualifications:

• High School Diploma or GED.
• Knowledge of medical terminology.
• Proficiency with computer systems and software relevant to administrative functions.
• Excellent verbal and written communication skills, appropriate for a professional healthcare setting.
• Demonstrated ability to provide exceptional customer service, solve problems effectively, and manage multiple priorities in a fast-paced environment.
• Familiarity with Windows-based office software, computers, and operating systems.
• Ability to adapt communication style to suit the needs and understanding level of diverse individuals.
• Proven ability to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 – $38.96 an hour. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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