DESKTOP SUPPORT TECHNICIAN WITH SECURITY CLEARANCE

Desktop Support Technician Clearance Requirements: Secret Aquila is seeking a Desktop Support Technician to join our team in supporting one of this country's premier defense research organizations. A Desktop Support Technician is needed to support the development of new technologies that enable worldwide networked operations for the military and other government agencies . Aquila team members experience the opportunity to be part of a fast-paced, customer-focused, and technically innovative work environment. Aquila strives to deliver the best of the best in technical services to our customers. Candidates with love for technical challenges, a desire to constantly learn, and the desire to establish themselves as critical players within a team are strongly encouraged to apply. Required Skills: * 3-4 years of Desktop support experience * Experience and familiarity with the following operating systems - Windows Server 2012, 2016, and 2019, Windows 7 and 10. * Experience working on Mac systems. * The ability to collaborate with team members in order to complete assigned tasks/projects. * Experience managing and tracking issues with ticketing programs (Remedy, Service Now, Jira, etc) * Install, update, and troubleshoot systems/servers. * BS degree or equivalent experience. Any prior military experience is a plus. They will modify the years of experience if someone has the majority of the technical skills and military background. Preferred: * Systems Administration is a plus. * Any Linux experience is a plus. * Experience managing classified IT systems, STIGs, SCAPS, RMF. * Experience maintaining directory services. (e.g., Microsoft Active Directory, LDAP, etc.). * Managing AFS infrastructure to include users, groups, and data. * Managing lifecycles of equipment to include computers, servers, and mobility * Configuring and managing Cisco/Juniper equipment, including switches, routers, and Call Managers. * Troubleshooting mobile devices, including iPhones, iPads * Basic experience with managing or operating containers * Experience with virtual machines. (e.g., Microsoft Hyper-V, VMWare vSphere, Citrix XenDesktop/Server, Amazon Elastic Compute Cloud, etc.). * Experience managing system/server resources, including performance, capacity, availability, serviceability, and recoverability. * Able to diagnose and perform repairs on faulty system/server hardware. * Develop and document systems administration standard operating procedures. * Plan, execute, and verify data redundancy and system recovery procedures. * Conduct periodic system maintenance, including cleaning (both physically and electronically), disk checks, routine reboots, data dumps, and testing. * Provide ongoing optimization and problem-solving support Required Education, Experience, and Other * Bachelor's degree * Willing to undergo and pass a comprehensive background investigation * Covid vaccination with a booster is required. * Active Secret Clearance to start and will need to upgrade to a Top Secret clearance once onboarded. Location: The candidate will need to be 100% on site. Location: Cambridge, MA Travel: None