Evening Dispatcher - Altamonte Springs, FL

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services. With over 7,000 team members and 45+ years of industry leadership, ARS offers stable, year-round employment and strong career growth opportunities.

Employment Type: Full-time, year-round

Work Environment: In-office (this is not a remote position)

Pay: $19 per hour (based on experience and availability)

Schedule Options:

• • 1:30 PM – 10:00 PM

  • 3:00 PM – 11:30 PM

What We Offer:

• Weekly pay via direct deposit
• Commission on top of hourly rate
• Paid training
• Ongoing training through in-house Learning & Development programs
• Full-time employees also receive:
  • Insurance available after 31 days
  • Low-cost medical (as low as $5/week)
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • Paid time off + holiday pay
  • Company-paid life insurance

Dispatchers play a critical role in coordinating efficiently between customers and service technicians. Manage incoming service requests, coordinate schedules, and support field teams to ensure timely and effective service delivery.

Key responsibilities include:
• Dispatch service technicians based on priority, location, and availability
• Monitor and manage call flow within the service platform
• Coordinate technician schedules and adjust routes as needed
• Communicate effectively with technicians and internal teams throughout the day
• Support customer service operations and assist with CSR duties as needed
• Ensure service efficiency and a positive customer experience

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What You Need:

• Prior dispatch, scheduling, or call center experience

• Strong communication and organizational skills

• Proficiency in Microsoft Office and multi-line phone systems

• Familiarity with local geography to support route planning

• Must report daily to the office (not a remote position)

• Flexibility to work assigned shifts and weekend rotations as needed

• Must pass background check and drug screening

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.